Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Incredible customer service. I reached out to them for a status of my order being delayed and they solved my problem in less than an hour! Very helpful and definitely put customers 1st.
By Carmen A.
Response from Dossier· May 11, 2026
You're always first for us, Carmen! Thank you for sharing, and hope you love your new scents!
I absolutely love Dossier! The products are what drew me in at first I now only buy my perfume from them. I have never had anything but the upmost positive and quick responses from them if I’ve ever had any issues or questions!! I really appreciate a brand that will email you back about something quickly and make you feel like you’re important! I love their perfume, and I will continue to buy from them and recommend anybody to get from them as well!
By heather R.
Response from Dossier· May 11, 2026
Oh, Heather, that's the whole experience right there. Thanks for the recommendation and welcome to the Dossier family!
Eh pedido su producto por 4ta ocasión y muy satisfecho tanto con la calidad, los aromas de sus perfumes, Y con la atención al cliente tambien estoy satisfecho, responden ante dudas y cualquier percance.
By Luis adrian G.
Response from Dossier· May 11, 2026
Luis, cuatro pedidos y siempre satisfecho. Calidad, aromas y atención al cliente a la altura. Gracias por seguir confiando en nosotros.
Great customer service! Having an issue with delivery, I reached out and they were on top of right away.
By Angel M.
Response from Dossier· May 11, 2026
Appreciate you reaching out, Angel! We got you, always!
Excelente servicio!, en primera instancia hubo una falla en la entrega del paquete y se retrasó mucho, al momento de hacer el reporte inmediatamente me repusieron mi pedido y llegó en tres días ! después llegó el paquete perdido y al pedir instrucciones de que hacer con el me dijeron que lo conservara que era un regalo!
By PABLO L.
Response from Dossier· May 11, 2026
Pablo, entrega retrasada, pedido repuesto en tres días, y el paquete perdido se quedó como regalo. Así se solucionan los problemas. Gracias por compartir tu experiencia.
Great customer support and customer service
By miguel F.
Response from Dossier· May 11, 2026
Fast support and great service, exactly how it should be. Thanks for sharing, Miguel!
Excellent customer service. I had a problem with my order being delivered to the wrong address and they acted fast with giving me solution to solve the problem. Ultimately we got everything resolved and left me satisfied! Very much appreciated.
By Michael R.
Response from Dossier· May 11, 2026
Wow! We really appreciate you sharing your experience, Mischael. Our team is always ready to help, so don't hesitate to hit us up anytime!
From the very best scents to amazing customer service! Dossier is my favorite of all time! ♥️
By Haley F.
Response from Dossier· May 11, 2026
Haley, that means a lot. Best scents and amazing service, and we're your all time favorite. Love having you with us. ♥️
