Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I will continue to buy regularly from this company. Amazing products, amazing customer service. I had a self-made error with my account, which required a handful of back and forth emails, and Dossier handled it with ease and with kindness. Customer service is top notch.
By Lucy
Great company with stellar products and customer service!! If you’re at all curious whether or not to give Dossier a shot, do it!
By Rebecca S.
Great customer service. My package arrived today and unfortunately one of my bottles had leaked everywhere. I messaged and they handled it very fast and even shipped me another free of charge! I definitely will be buying more from Dossier. I love the scents and they are amazing with customer service!
By Kaylea C.
Their customer service is really great. They are quick with their response and in helping you.
By Viridiana A.
The responsiveness of the customer service team. And I love the quality of the products
By Clarice T.
Great company to do business with. I had a problem and they took care of it quickly. I received my cologne for my husband and he smells fabulous😉
By Barbara
I need assistance with my account, I wanted to use my points for a discount, and the chat was amazing. Super efficient.
By Larissa O.
Amazing customer service! Even with the influx of business before & after the holidays, they were attentive and answered all of my questions pretty quickly! & also the perfume smells so good which is also, obviously, a plus.
By Emily
