Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Viorel was so nice and very helpful! Great customer service!
By Annette
Response from Dossier· Aug 3, 2026
We appreciate you sharing your experience. It means a lot to us when our team's effort is noticed! We're so glad we made things easy for you since that's exactly the kind of experience we want you to have every time.
Customer service was very helpful and were able to get my issue sorted quickly. I definitely recommend their scents! I’ve bought plenty for myself and as gifts.
By martha Y.
Response from Dossier· Aug 3, 2026
That's what we're here for, Martha! Great scents for you and amazing gifts for the people you love. We're honored to be part of both!
I truly love Dossier. From their top tier products to their premium customer service. I am definitely a customer for life.
By Jamie West, J.D., L.
Response from Dossier· Aug 3, 2026
Jamie, that's the kind of feedback we live for. We'll make sure that never changes! And welcome to the Dossier family!
Been ordering with them for a couple years. Always good sales. Would definitely recommend.
By Brian D.
Response from Dossier· Aug 3, 2026
Brian, that's what we love to hear. A couple of years as a loyal fan says more than any review ever could! We'll keep the good stuff coming.
I had an issue with an order and customer service helped resolve the problem in quick manner. Willing to make it right. I appreciate that.
By R.Anthony M.
Response from Dossier· Aug 3, 2026
We appreciate you saying so, Anthony! We are always ready to help you and make sure you get to enjoy your ideal scents!
UPS really messed up my order and the staff with Dossier really took charge and made everything right with no extra charge or hassle. I really appreciate their time and effort.
By Kevin B.
Response from Dossier· Jul 31, 2026
Kevin, we're glad you gave us the chance to make it right! Next time, we'll skip the hiccup altogether.
Schneller Versand und super Kommunikation mit dem Verkäufer. 5 Sterne!
By Kris
Response from Dossier· Jul 31, 2026
Klasse, dass alles so gut geklappt hat, Kris. Wir sind immer für dich da und freuen uns schon auf deine nächste Bestellung.
Sincere and fast responding customer service, got a replacement for product stuck in transit.
By Pat
Response from Dossier· Jul 30, 2026
Pat, we appreciate the shoutout! A fast fix from our pro team is the goal every time. Thanks for having our back!
