Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
The perfumes are great. Also, I had a problem with my shipment and the customer service rep was awesome!
By Lisa
Response from Dossier· Apr 25, 2025
Wohoo Lisa! Shipping hiccups, be gone! Our team came in clutch, and we’re thrilled your fragrance journey is back on track. Smell ya later (in the best way)!
Hice un pedido que venía incompleto, lo reporté, contestaron de inmediato y dieron seguimiento durante todo el tiempo hasta resolver el problema, me enviaron la fragancia que me faltó la primera vez. La atención fue muy buena y el seguimiento excelente.
By Karina R.
Response from Dossier· Apr 25, 2025
¡Atención turbo activada, Karina! Gracias por confiar en nosotros mientras resolvimos todo paso a paso. Nuestro team no descansa hasta que todo queda perfumadamente perfecto.
Isabel, me apoyo a saber sobre mi compra
By Tania M.
Response from Dossier· Apr 25, 2025
¡Yay, Tania! Qué grato que pudimos ayudarte con tu compra. Si necesitas algo más, no dudes en avisarnos; ¡estamos aquí para hacer tu experiencia con fragancias aún más fácil!
Great smelling perfumes, great customer service, very fast shipping. I do wish that the perfumes would last a bit longer but will be macerating them to see if that helps longevity!
By Jessica
Response from Dossier· Apr 18, 2025
Smelling good, shipping fast, and customer service on point? We love that trio, Jessica. Here's hoping a little maceration magic gives your scents that extra stamina!
I placed an order on March 22 and was genuinely looking forward to trying Dossier’s perfumes. Unfortunately, it’s now mid-April and the package still hasn’t arrived. According to the tracking, it hasn’t moved at all since March 26. I contacted customer support several times — the replies were polite but felt very copy-paste, and didn’t lead to any real resolution. Eventually, they offered me either a refund or a replacement, but honestly, that should have come much sooner. What’s frustrating is that I might have already paid customs, and still haven’t received anything. The delay, the lack of updates, and the unclear communication have really taken the excitement out of the whole experience. I wanted to like this brand and support it, but after all this, I can’t confidently recommend ordering from them — especially if you’re in Europe. I hope they improve how they handle shipping and customer care, because the potential is there, but the experience just wasn’t good.
By BaThee
Response from Dossier· Apr 18, 2025
Ugh, waiting that long is like watching paint dry but less fun. We hear you loud and clear. Thanks for giving us the real talk, and fingers crossed we can turn things around next time.
Es la segunda vez que compro con dossier. Sus precios son accesibles. En esta ocasión tuve un pequeño inconveniente con mi pedido pero la atención al cliente fue sumamente rápida y efectiva . Me resolvieron a los pocos días de manera muy positiva . Lo recomiendo 🙌🏻
By Issamar López S.
Response from Dossier· Apr 18, 2025
¡Así sí da gusto, Issamar! Gracias por dejarnos acompañarte otra vez. Cuando el plan A falla, sacamos el plan WOW. ¡Te esperamos para la próxima ronda de aromas!
I had a failed delivery and so I contacted Dossier customer service via email. I received a response within a half hour and they organised a new bottle to be delivered, which I received within 24 hours. Very impressed.
By Mrs C.
Response from Dossier· Apr 18, 2025
Hey Mrs Curry! Sounds like we pulled off a customer service sprint! Thanks for the shoutout. We’re always ready with our running shoes on.
Thank you for finally replacing my missing item. It smells amazing and will re-order when I run out
By Brandon
Response from Dossier· Apr 17, 2025
Woohoo, Brandon, scent mission: accomplished! So glad your fragrance finally landed; smelling amazing is your superpower now. We’ll be here cheering you on when it’s time for a refill!
