Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Standard Level Perfume. No surprises. Just a replica
By Tara
Response from Dossier· Jun 18, 2025
Hey, Tara. Sometimes “standard” is the perfect neutral musk. But if you’re craving more dazzle, we’ve got scents that’ll raise a few eyebrows and pulses!
Amazing customer service! My package got lost in transit and when I reached out I was promptly responded to and offered 2 solutions. Either a new shipment sent out or a refund, I even asked to change the scent as the original order I placed I realized I ordered the wrong scent and with no hesitation I was sent a new tracking number with my new order sent out! Greatly appreciated the prompt responses and polite service! Will be ordering again! Thank you! 😊
By Melanie C.
Response from Dossier· Jun 18, 2025
Plot twist: you picked the wrong scent, lost the package, and still ended up with your perfect match? Melanie, this calls for a standing ovation! And maybe a spritz of something fabulous to celebrate!
The product is always excellent and the customer service has been great!
By Alisa S.
Response from Dossier· Jun 18, 2025
Alisa, this review is equivalent to a warm amber hug. Thanks for giving props to the scents and the crew; we’re all misty-eyed over here!
I'm from Mexico. I received a leaked bottle and sent an email to the dossier team. They replied very quickly and sent me a new bottle!
By Marily P.
Response from Dossier· Jun 4, 2025
A leaky start, Marily? Glad the team came through and got your fragrance journey back on track. Bottle drama? Solved!
I forgot to choose a gift free perfume on an order, and instead of missing out, a helpful customer service rep tacked on my gift on the next order.
By Carly H.
Response from Dossier· Jun 4, 2025
Missed gift? Not on our watch, Carly! Big cheers to our team for making sure your freebie made its grand entrance after all. Smells like a win-win to us!
Responden super rápido ante cualquier duda, orientan el seguimiento de tu pedido y si se hace devolución también. 10 de 10
By Nelly H.
Response from Dossier· Jun 4, 2025
¡Así sí da gusto, Nelly! Nos encanta que hayas sentido ese apoyo rápido y claro. Seguiremos oliendo rico y respondiendo rápido, promesa de Dossier.
Me atendió Isabel. Fue muy agradable saber que lo que necesitaba estaban dispuestos a apoyarme, y lo hicieron en muy poco tiempo. Mi pedido aún viene en camino y lo espero con ansias!
By Martha Alejandra Estrada L.
Response from Dossier· Jun 4, 2025
¡Ay, Martha, así da gusto! Nos encanta que te hayas sentido tan bien atendida: rápido, buena onda y al punto, como debe oler todo buen servicio. ¡Ahora a esperar ese paquetito con ansias y nariz lista!
Respuesta y una solución súper rápida 🫰🏼
By Nohely Cortez G.
Response from Dossier· Jun 4, 2025
¡Así nos gusta resolver, Nohely! Gracias por dejar que nuestro equipo saque su lado veloz y perfumado. ¡Tú pides, nosotros respondemos!
