Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
They always reply to emails and are very helpful and thoughtful. I have not had any problems so far and I have been purchasing from them for over 2 years :)
By Chandler B.
Response from Dossier· Jun 30, 2025
Whoa, Chandler! Two years and counting? Thank you for riding with us through thick, thin, and every scent cloud in between. You’re the reason we keep doing what we do!
Dossier Customer Service are the best ones ever! For some Odd reason my shipping changed at the time of check out but they were able to help me in a about 1 minute it was fix.. thank you!
By Ivelisse V.
Response from Dossier· Jun 26, 2025
One-minute fix? Okay, Ivelisse; even we’re impressed with ourselves on that one! Thank you for rolling with the checkout chaos and letting us swoop in with a little click-click magic. You made it easy to help!
Excelente servicio de soporte, atendieron mis dudas rapidísimo y me ayudaron a resolver el problema. La actitud de 10. Los perfumes deliciosos.
By Mar A.
Response from Dossier· Jun 26, 2025
¡Qué gusto leer esto, Mar! Nos alegra que la experiencia fuera tan rápida como perfumada. Gracias por dejarnos ayudarte con buena onda y mejores aromas. ¡Aquí estamos para lo que necesites!
Amazing scents I recommend dossier to all of my friends amd family I used amber cherry as my wedding scent and I had the 1.7 bottle and it lasted me almost a year
By angela M.
Response from Dossier· Jun 26, 2025
Oh wow, Angela! Ambery Cherry as your “I do” scent? Now that’s iconic. And wait, it lasted almost a year? That bottle didn’t just show up; it stayed for the whole honeymoon phase and beyond!
Buena atención a clientes y rápida entrega.
By Alfredo H.
Response from Dossier· Jun 26, 2025
¡Así se hace, Alfredo! Cuando la atención vuela tan rápido como el aroma de tu perfume favorito, sabemos que vamos por buen camino. Gracias por perfumar este viaje con tu buena energía.
Absolutely fantastic with communication and promptness. They always come through when I need help. They are truly the best.
By Lindsay G.
Response from Dossier· Jun 26, 2025
If speed and kindness were a scent, we’d bottle that convo with our support team and call it “Customer Care Couture.” Thank you for reminding us why we do this. And your words, Lindsay? Eau de confidence!
Son perfumes de muy buena calidad, huelen delicioso
By Faby A.
Response from Dossier· Jun 26, 2025
¡Delicioso, dices tú! Ay, Faby, si pudiera embotellar tu reseña como fragancia, tendría notas de gratitud y fondo de puro orgullo.
I used WhatsApp to communicate with Dossier and someone responded immediately (so refreshing) to express concern around ordering within my membership and was given easy instruction. I'm completing my order using my store credits right now.
By Tanya S.
Response from Dossier· Jun 26, 2025
Now that is what we call a love story between thumbs and customer support. Swift replies, clear guidance, and you sealing the deal with store credits? Brava, Tanya! Now, go ahead and spritz like the star you are!
