Dormeo USAReviews of dormeousa.com

Response from Dormeo USA· Jul 21, 2026

We're sorry to hear that our topper didn't work out for you. We recommend trying for a minimum of 30 days as it takes time to full adapt to a new sleeping surface. Our Octaspring technology and zoned support system ensure pressure point relief and stability for the hips, knees, and shoulders. As you're still not satisfied with the topper, I can see our team has been in touch to guide you through our 100 night sleep guarantee.

Response from Dormeo USA· Jul 11, 2026

I apologize for any confusion during your call to place an order with us, I see our Customer Care team replied to your email within an hour. If you have any additional questions or didn't receive this response, we recommend contacting us again at [email protected] where our Customer Care team are always happy to help.

Response from Dormeo USA· Jul 5, 2026

We're sorry to hear that the topper wasn't what you were looking for. Our Customer Care team has reached out to assist you further with our 100 night sleep guarantee.

Response from Dormeo USA· Jul 3, 2026

We're sorry to hear if there was any confusion with your order. I can see you placed this order through our website, and I'm glad to see our team expediently removed and refunded the unwanted pillow. Thank you for choosing Dormeo, we look forward to hearing about your experience when you receive your order.

Response from Dormeo USA· Jul 2, 2026

Thank you for taking the time to share your feedback. We're sincerely sorry to hear about your experience and understand how upsetting this situation must have been. We take concerns regarding billing and shipping very seriously and would appreciate the opportunity to review your order in detail. Based on your description, the additional charge may have been a temporary authorization hold, but we'd like to verify exactly what occurred and address any remaining concerns. We also apologize for any confusion regarding the shipping carrier. Please contact our Customer Care team at [email protected] with your order information, and we'll investigate your case promptly and work toward a resolution.

Response from Dormeo USA· Jun 22, 2026

Hi Sherry, Thank you for taking the time to share your feedback. We understand how frustrating this experience has been, and we'd like to provide some additional context. After investigating your case, we confirmed that an unusual warehouse error resulted in the incorrect topper size being shipped, even though our ordering systems correctly reflected the size you purchased. While this type of issue is extremely rare, we take full responsibility for addressing it and appreciate you bringing it to our attention so we could investigate and correct the process internally. Once the issue was identified, we arranged for the correct topper to be shipped to you, and our records show it was successfully delivered two days ago. We sincerely apologize for the inconvenience and frustration caused by this error. Customer feedback is invaluable in helping us improve, and your case has already been used to help prevent similar situations in the future. If you have any additional feedback or if there is anything further we can assist you with regarding your order, please don't hesitate to reach out to our Customer Care team. We would be happy to help. Kind regards, Dormeo Customer Care Team

Response from Dormeo USA· Jun 13, 2026

Thank you for your review and for bringing this to our attention. Our warranty period is 10 years, so we recommend contacting our Customer Care team at [email protected] so that we can look into this for you.

Response from Dormeo USA· Jun 13, 2026

Thank you for your review and for bringing this to our attention. Please note our warranty period is 10 years, so we recommend contacting our Customer Care team at [email protected] so that we can look into this for you.