Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
68 reviews
Door to Door Pet DeliverySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hello. I am Rachel, owner of Door To Door Pet Delivery LLC. A woman owned and operated company. This is our fifth year in operation (2025). Serving families coast to coast. We understand how stressful sending your fur-baby off with a stranger can be. I am available before, during, and after your transport. We have done over 2000 transports and over 900 transports off this platform alone. We are dependable, love animals, and safety first.We have grown to have a reliable team of quality drivers all over the country. All of my drivers are either family, friends of family, or referred by close friends. Our drivers use their late model vehicles which are temperature controlled, so your pet is comfortable. All our drivers are background checked by CheckR. If and when we have a driver that is not 5-star worthy, we no longer will use that driver.We pride ourselves with meeting your needs and time schedules. Our goal is to help your pet get safely to his/her destination with the least amount of stress. Also, to help you, as the pet owner, to have a peace of mind while your pet goes on a mini vacation. We share GPS tracking during the trip. At stops we will update you with texts and pictures.We offer VIP private pet delivery. Your pet will be spoiled and will get extra attention. We are nationwide, with drivers always traveling across country.We are registered with USDA;Class H, Certificate under Rachel Cary.Your pet is fully insured while under our care via Lloyd's London.Having multiple drivers means we never cancel, as we can send another driver, if one gets delayed.
Door to Door Pet Delivery (doortodoorpetdelivery.com) has 68 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 64 reviews with 5 stars · Clear filters
Amazing service Rachel has great communication skills The transport driver Erin is simply amazing ane so kind she treated Marnie as her own pet
By Sami al A.
Response from Door to Door Pet Delivery· Aug 5, 2026
Thank you so much Sami. At Door To Door Pet Delivery we love all the pets that we that we transport, especially Marnie. Super sweet. 🥰😊
Wonderful family-owned and operated company. They really cared about our dogs!
By Anne
Response from Door to Door Pet Delivery· Aug 5, 2026
Awww. Thank you. Yes, we do. Thank you for trusting us. 🥰
Careful, considerate transport ... very flexible! Rachel was super helpful ... driver Thomas was very informative. Highly recommend!
By Leighanne
Excellent experience from start to finish. They picked up our puppy and provided outstanding communication throughout the entire trip. We received frequent updates, photos, and status reports, which gave us complete peace of mind. Their customer service was professional, friendly, and responsive, and our puppy arrived safely right at our front door. I highly recommend their service to anyone looking for reliable and caring pet transportation.
By SN
They were amazing! We had a very bad situations for my son’s pups. He is deployed and I needed to get his dogs on very short notice away from an abusive situation. Rachel immediately jumped on getting these 2 little dogs safe and Bill picked them up all the way down in El Paso and drove them to Cleveland! They arrived happy and healthy. Our family couldn’t thank them enough for everything!
By Nicole H.
Response from Door to Door Pet Delivery· May 23, 2026
Thank you, Nicole. Our team at Door To Door Pet Delivery is here to help anyway we can. Especially if a pet is in danger of being abused or neglected. We will do everything we can to act expeditiously. I’m glad they are safe and sound with you. 🥰🥰🥰
Door-to-Door Pet Delivery was an absolute blessing for our family. They were recommended by our vet here in Arkansas, and that gave us immediate peace of mind as we were gathering quotes to transport my aunt’s three cats from California. They stepped in with a solution right away, arranged pickup quickly, and had the cats safely to Arkansas within just a couple of days. The daily photo updates from the driver were such a gift — we were able to show them to my aunt so she knew her little family was safe, healthy, and well cared for the entire trip. We’re so grateful for their professionalism, kindness, and the way they treated the cats like their own.
By Danny
Emergency transport and Thomas delivered!!!
By Tammy
I Felt comfortable from pick up to drop off. Always providing updates and pups love Rachel. Highly recommend!
By Tom
