Done.Reviews of donefirst.com

I have seen Done’s customer service and portal improve greatly since last year. Their portal has become SO much more easy to navigate and submit refills. The customer service has also improved, offering texting in addition to email/phone service.

PROS: Overall, I think Done is a fantastic idea. During the pandemic, there's probably a fairly large increase in people seeking help to function properly. When I was searching for a psychiatrist for medication management, I spent hours emailing/calling professionals to see if they were taking new patients; most said they weren't taking any new patients, while others were charging $400-$700 for the initial intake. Done was a savior for me--I was able to meet with a provider within a week or so of signing up. My provider was amazing; he was patient-centric, listened to me, and then gave me various options and asked what I wanted. He was quick and efficient (I hate long meetings with healthcare providers), and allowed me some choice in what kind of treatment I would prefer. When I needed to renew my prescription + increase the dose, my provider scheduled a meeting with me within a few days and was able to get it worked out. CONS: The platform itself could be a lot better. I had quite a bit of trouble seeing my previous messages with my provider, requesting appointments/medications, etc. I initially requested an appointment a day after I signed up but my provider wasn't working that day even though his calendar/schedule was "open." After being rescheduled by someone on the customer support end, I think the program didn't recognize me as having a membership. As such, I couldn't contact my provider or find information about my prescription (I think my prescription is still wrong as well on the portal right now even though I received the right prescription at the pharmacy). I think the healthcare service itself is great--but the platform needs some refining. The interface is simple, but perhaps too simple (?) and it makes it difficult to find detailed information when you need it. I would also recommend building out the AI chat box a bit better; I haven't really been able to solve any technical issues through the chat and have always needed a person to address the issues for me. I think if Done can really figure out how to efficiently manage the communication between providers + patients, and improve the interface of the portal, it can be a game-changer for providing accessible mental health services to patients in need.

I had been on ADHD medication before, but once I turned 26 and was kicked off my parents insurance, and moved states I felt like no one could help me. I've struggled for years before finding this service. I literally cried after my first appointment because it is so rare to feel listened to by doctors. I get nervous of medical professionals judging me or grouping me, but my Done provider told me to please be honest with her about how my treatment was working and made a safe space to do so. If you think or know you have ADHD and haven't felt heard or helped in the past, I GREATLY recommend this. I didn't know what to expect going in and it turned out to be so helpful, easy and convenient! I honest don't have one complaint about this process. My doctor was so knowledable, honest and attentive. I wish all my doctor visits could be like this lol. 10/10

So I finally did get my first prescription after my last review a few days later pushing it to 2 weeks. They said they will give me one months refund for a follow up review. They also mentioned that that are working hard to improve their interface and transparency. So there’s that. I sincerely hope that they do because Done is a great concept and definitely fits a niche market. I just wish it was easier to contact the provider because a change in prescription or adjustment in medication may take you 2 weeks to a month. In my clinic I get back to my patients that same day with a change in pharmacy. I will give them the benefit of the doubt for now in hopes that I see and realize those promised improvements. But that remains to be seen.

Been using Done for a few months now. The convenience of online appointments really appealed to me. The doctors I've met have all been very kind and helpful. Any time an issue pops up, the support team resolves in good time and clear communication. The pricing is better than my last online doctor also. Overall, a great organization.

I have been dealing with these feelings for a while now and with working from home, I kept letting other things get in the way. I knew something had to be done. I was having issues concentrating at work among other things and unable to complete my tasks head on. My provider listened and it did not feel judgmental. It was an easy process. I chose to use my local pharmacy however they were not very helpful at all so I reached out to Done and they put me in contact with their mail service pharmacy and it all worked out. It did take me having to call the mail service pharmacy the 2nd time around to find out where my prescription was, they had it for 5 days and had not sent it out yet. This has nothing to do with Done, just thought I would mention it. Done is convenient and treatment made easy to get myself in line. Thank you Done!

I was a little bit hesitant at first to try out this service, since I have seen a few negative reviews, but I have been seriously struggling with ADHD and didn't want to deal with seeing a psychiatrist in person so I decided to just give it a try. I had my first appointment on February 11th with my Provider, Lauren Ellis and so far I'm having a great experience with Done. The initial consultation went well, I told Lauren about my history and complications and the treatment plan has been working well for me so far. I wanted to schedule my second appointment with Lauren, but I honestly had a little trouble with the interface. I got in touch with their customer service bot and a real person got in touch with me through email almost immediately and was able to assist me in scheduling my follow up appointment.

I was anxious about using a telehealth service to get help managing, but I am so glad I tried Done. I've struggled with my ADHD forever, but have often been able to build-in coping mechanisms for myself to avoid medication. As the demands of my career and, frankly, life in general have significantly increased over the past year or so, I found myself less and less able to keep up. Finally deciding I need to ask for help, I began taking a look at what might be available and found Done. The online-aspect gave me pause, but I read reviews and felt like it was worth a shot. Once I submitted my information, scheduling my first appointment was easy. During the appointment, I was quickly put at ease. I did not feel any judgment, which is what has long been the reason I tried to self-manage instead of seeking professional help. The fact that I was able to have a meeting via the internet was so convenient. I was able to do it right from my office instead of having to travel to a medical office. Overall, the process was smooth and I had no problems communicating, scheduling, etc. After my appointment, I did have a basic question. I submitted it and received a prompt answer. I have only had one appointment so far, but given how well this process has gone for me so far, I am optimistic that I have found a provider that is going to work well for me.