Done.Reviews of donefirst.com

It’s not a bad service, but it’s not great either. I’ve completed my first month and have had no issues with my provider as she has been reasonably attentive and listened to me. I was able to start on meds and have no issues filling or picking up my meds! But I have noticed she seems pressed for time, and it’s hard to communicate via the current platform in a timely matter. Definitely some things to work on but if you don’t have insurance and/or can’t get in with someone local within a decent time this is a great place to start! I’m starting my second month in April so hopefully things will continue to improve!

Just got ghosted for my first appointment, thanks Done! I sat in an empty Zoom meeting for an hour trying to figure out how to contact these people. They left me a number to call in case any problems arose and that lead me to an automatic voice message telling me they're closed. What makes it even better is the fact that they still charged the $200. All I wanted was help but these people just made me feel stupid for trusting this. Now I'm sure I'm going to have to jump through endless hoops if I want to see that $200 back. Please don't fall for this scam. If you made an appointment and are waiting, just save yourself the headache and cancel it, get your money back and go a more traditional route. **UPDATE** One month after cancellation they STILL decided to charge my card $80 because they secretly slip in their "subscription service". THESE PEOPLE ARE SCUMBAGS!!!! DO NOT USE THIS SERVICE!!!

So far so good. Initial appointment went great, was prescribed a medication that's actually making a difference. The NP that's been assisting me has been prompt in his responses and has listened to me. The medication is actually working, which has really changed how I'm able to function.

Anyone would be lucky to have Elizabeth Shapard as their clinician, highly recommended. I’ve been using their service for 4 months now. If you really have ADHD, this service will actually help. In my state I had zero problems getting Done prescriptions filled

I don't have any complaints about your company. I believe I have been treated in the process that the NP originally thought useful. Thankfully, now, I have a new NP who is trying to help me get on the right track. Time will tell.

Thoughtful and patient center approach.

UPDATE 3/29: turns out the only “urgent support hotline” this company has is writing a negative review. After all of the forms of communication I listed before, someone reached out to me because of the review and I finally got my prescription although it was almost 2 weeks late. However, once I got the prescription, they called and asked me if I could take my negative review down since my issue was “resolved.” Just because I finally got my prescription does not mean the issue is resolved, it had nothing to do with a provider leaving, your customer service is nonexistent. Feels really sketchy that they’re asking people to take down negative reviews to hide the truth on how terrible they are. ORIGINAL REVIEW: I haven’t been able to get ahold of anyone for over a week at this company regarding my prescription, which is now overdue by over a week, regardless of which method of communication I’ve tried. I have called the “urgent” line about 7 different times and after ten minutes on hold it just tells you no one can help and disconnects, I have submitted multiple messages through the portal, and I’ve emailed multiple times as well and nothing from any of these methods other than the one time someone picked up the phone and their connection was so bad that I gave up. They have sent my prescription incorrectly twice now so the pharmacy cannot fill it and they don’t seem to care or feel any sense of urgency. Enjoy your first convenient appointment because it’s all downhill from there and I’m pretty sure a medical company that gives prescriptions should not be allowed to operate this way. I’ve heard they delete negative reviews so we’ll see how long this stays up there - if they do delete it then it’ll be the most communication I’ve gotten from them in a week :)

Awful experience so far. I have been using Done for three months. The first month, the pharmacy couldn't fill my prescription because Done included an out of state license number on the prescription rather than the provider's license number in my state. After correcting the issue a few days later, I thought I was in the clear. However, the same thing happened the second month, which delayed my prescription yet again. You'd think the third time would be a charm, but the EXACT same thing happened on the third prescription but, this time, it has been a week and a half and I am still waiting for it to be corrected. No one is responding to my messages through their website and if you call the "urgent assistance line" you are automatically put on hold by an automated system and no one ever answers (eventually, the call just drops). It is shocking how bad the customer experience has been here. EDIT: After over three weeks of waiting for Done to correct my prescription (which would literally take seconds) with no foreseeable assistance in sight, I had to cancel my subscription. I requested, but was not given, a partial refund for the time spent without medication. I would be very wary of this company. I can honestly say I've never had an event remotely similar experience with any other heatlhcare providers in my life. Based on the reviews here, it appears this is a pervasive issue with Done so use them at your own risk. Also, in spite of the reply from Done to my review, I did reply to the TrustPilot request for information and, as you might have guessed, no one contacted me, nothing was fixed, etc. I'm sure the replies are to make it appear as if they are working to remedy the issues raised in the poor reviewes, but I can assure you nothing was done in my case.