Done.Reviews of donefirst.com

Do yourself a favor and cancel. Done is not worth this headache and anxiety. I’m sure it was good at first but obviously got way out of hand and they can’t keep up or really don’t care. I canceled just now and feel so much better already.

I am dissatisfied and disappointed. After a wonderful meeting with my clinician as a new patient - nearly a week later , I am still waiting on the prescription to be called into the pharmacy as well as my appointment information to be populated in my patient portal. It is as if no services were rendered and money was stolen. It can’t be the case so there has to be something going on. Any attempts to communicate with Done have resulted in no responses. Take a look at the other reviews and judge accordingly.

Disguisting.. Missed the ENTIRE month of April because they would not send my prescription in. Now it's been 2 weeks, AGAIN.. and have been told for a week they sent to theircovering provider.. not to worry.. well im am worried and now that ive found something that works im freaking out. Because i'm sick and tired of this. go with ANY other service.

**UPDATE 2** I am having the same issue as everyone else (no prescription renewal, and no real help from support). I finally received an email from Jane with Done support telling me that my provider is no longer working with Done & that they sent my Rx info to the covering prescriber to send to my pharmacy. That made me feel better to have some kind of real answer instead of a scripted auto-reply. I called the number for emergency support and I ACTUALLY SPOKE TO SOMEONE!! I was so surprised that anyone even answered at all! The girl I spoke with was VERY HELPFUL. She explained everything thoroughly. She provided names and other pertinent info. Here is what I learned: I was given the name of covering prescriber (so I may contact should there be an issue with Rx renewal/refill) and that it was sent to him on Fri and that it should be sent to my pharm by Tues. She also told me that this will be my LAST PRESCRIPTION because they haven't found a replacement provider for OH. She also said to make sure I pause my membership so that I am not charged again. She said that I can be put on a waitlist to resume services once a provider is available again. So, anyone from OH, please pause or cancel membership immediately!! I will change my rating to 4 stars if I actually receive my Rx. Whoever I spoke to on the emergency number was very polite and helpful. I'd give her 5 stars if I could. Done should absolutely put an update on website and patient portal explaining what is going on. So many people are really upset, and understandably so. ***UPDATE 3*** I did receive my June prescription finally. A representative from Done called me to confirm & discuss any questions with me. She was very polite and she thoroughly explained everything I asked about. She confirmed that this is in fact my last prescription because of there being no provider for Ohio still. I had to cancel my membership to avoid any future charges. Done will contact me once a new provider is arranged so that I may resume services. I appreciate the return call from customer support. I hope to resume services once things are situated at Done. I had no issues at all the entire time I was there. The people who handle the payments should be notified that Ohio is no longer able to participate & to stop contacting about payment for next month. I hope everyone else that is having issues gets them sorted too. Thanks for everything, I hate to go.

Like many others here, Done have completely stopped replying to any messages, have no appointment availability and I've been 3 weeks without a refill. They haven't explained or contacted or done anything at all. Disgusting, dangerous, unethical - someone should be ashamed but I doubt they care. Looking forward to my copy-pasted response.

Update #1 (6/12): I received a phone call from Done within 2-3 hours after I sent them the additional info they requested. The person I spoke with was kind and genuinely did seem invested in rectifying this problem. I’ve been assured that it has been escalated to my provider and that my refill will be sent ASAP. I’ll update again when and if that happens, but for now, I was impressed with the quick follow-up and updated my rating to three stars instead of two. Update #2 (6/13): I just wanted to update that my provider sent my refill Rx to the pharmacy this morning. Unfortunately my pharmacy said there’s a current shortage on Adderall XR so I can’t get it filled anyway, but that’s not Done’s fault. I appreciate Done’s quick response to my issue and have updated my rating to four stars. Update #3 (6/15): And just like that, it’s like customer service and I never talked. I asked them to please rewrite my Rx for a strength that could actually be filled. I didn’t ask for a higher dose, just an equal one (such as two 10mg instead of one 20mg). I’ve been given the runaround, which would be bad enough, but then I got charged two days early after customer service told me I’d be getting a free month due to the late refill (I didn’t ask for this; it was him who said it…twice!). My doctor has always been super responsive, so I have to believe there’s something else driving this weirdness. At this point, I plan on canceling after this month. I’ve been out of my XR med for a week, and if these reviews are any indication, there’s no end in sight. ******************** I’ve written multiple 5-star reviews for several different websites over the past year because my experience with Done was just that good. My provider has consistently sent my refills within one day after I requested them, and both he and the care team have always been very responsive. Just like most others, that has not been my recent experience. I requested my refill a week ago and have also emailed the care team (twice), along with my provider. I haven’t heard back from my provider, and the care team sent me two unhelpful responses that were nearly identical to one another (both made it clear that no one was actually reading what I wrote). I know that the folks at Done are fellow humans who are probably overworked and stressed (and Done’s seemingly very uncertain future probably doesn’t help), but the recent reviews I’ve read on this site are beyond concerning. My situation isn’t nearly as bad as many others’ current predicaments. I’m so disappointed in this company. When a similar company recently shut down, they released a public statement and made it clear that they would continue their patients’ care through the end of June, in addition to helping patients transfer their care elsewhere. This transparency is so important and is something that patients of Done also need and deserve. I’ll be canceling my membership before the next billing cycle if my situation isn’t resolved; I’m not interested in wasting my money.

New patient. Appointment was Thursday morning at 8am. It’s Saturday afternoon and pharmacy still hasn’t gotten script and the only emergency phone number keeps me on hold for 10min then tells me to call back later.

I like my doctor but I’m having trouble getting my prescription just like everyone else here. I’m trying to contact Done but I can’t get a hold of anyone. It says I “should receive a response within 3 days” but it has been much longer than that. I haven’t had issues like this for the past year I’ve use them, prior to this everything was very smooth. I wish they would just be transparent about what’s going on because I know there are so many people having the same issue right now. Update: Done First has scheduled an appointment with me, my provider is no longer working with Done First. I hope this helps someone!