Done.Reviews of donefirst.com

I've used Done for the past several months and the prescriptions seem to come inconsistently when requested. I had to change my pharmacy because I was previously using CVS. Now going on 8 days since the prescription request was made for the new pharmacy. Would like to know when this will be resolved!!

Done as a service works great on auto-pilot, so to speak, but when it comes to actual consultations and requests, customer support and more personalized patient services this provider is awful. I've been trying to reach out to my provider for the last few weeks to get prior authorization for medication refills since I will be traveling out of the country for the next few months. My provider only submitted a prescription refill request and hasn't verbally authorized my refills with the pharmacy. The pharmacy and I have tried reaching out to the provider to get this approved, but there's been silence and no follow up correspondence from my provider whatsoever. I also tried contacting Done through their emergency line and have never once been connected to an actual representative or individual from the provider. To say I'm disappointed with this service is an understatement and I will look for alternatives upon returning from my travels.

I started with Done in February of 2022 because local doctors in my area had 6+ month waitlists and my inability to stay focused was beginning to negatively affect my job performance. My experience has been consistently terrible. My first appointment was on February 3, to which my provider was over 30 minutes late. When he finally arrived, the feedback on the video portal was so bad that he had me call his personal cellphone for my consultation. 20 minutes later I had a diagnosis, a prescription for a low dose of Adderall, and an unsuccessful sales pitch for a shady therapy app you often hear sponsoring true crime podcasts. Two weeks later I had no update on my prescription. I reached out to Done support and received no response. I reached out to my provider and received no response. I called the customer emergency line which disconnects after 10 minutes of hold time. After several days of no response, I posted my first review here. I received an email from support, several messages from my provider, and 4 back to back phone calls from customer support- all in under 10 minutes of posting a critical review. My prescription was taken care of within a few days, but the majority of these correspondences were asking me to delete my review. They were far more concerned with bad press than getting my prescription filled. I stuck with Done because the medication was life changing. But every month after, I had to chase my prescription. The autofill cadence was never correct, which I brought to someone’s attention every time. Thankfully I don’t take my 30 day supply daily, but I still came close to running out almost every month. In May, Done was dropped by CVS. Since that time, my prescription has been rejected by every major pharmacy chain and several mom & pop pharmacies because they can’t get in contact with any actual person- let alone the prescribing physician. Last week I reached out to Done requesting any medical records they had and today they responded by terminating my account. FDA investigations notwithstanding, all signs point to Done shutting down sooner rather than later. If you’re considering joining, don’t. If you’re considering leaving because of the horrendous quality of care, also consider reporting your assigned provider to their state medical board. I can’t imagine being a licensed medical professional, seeing this awful business model, and saying “yes, this is the standard of care I hold myself to.” I truly can’t wait for the inevitable lawsuits surrounding Done and similar startups. This whole experience has been a nightmare.

Extremely unhappy. No pharmacy will take their prescriptions and they have no interest in helping you find one (that stuff on their front page is nonsense) They’ve been deleting comments on their Instagram pages too. Shady shady shady—avoid at all costs. Don’t ask me for a request for more information if you’re just going to ignore me, either.

My provider is sweet, knowledgable, and very responsive. I really feel she cares about my well being and wants me to live my best life! If you’ve ever questioned whether treatment for ADD would be a good move, definitely give Done First a try!

I have never written a review for a company before but I have had such a negative experience with Done I actually feel compelled to warn others. After they took my money and did a consultation, my prescription was never filled and I have tried contacting support every day for over a week now for help. I am currently on the phone with their helpline which has never picked up in the eight days I have been calling them. Do not use.

Take the meds as needed and you will not run out of medication. I had a problem with the first refill but it was fixed in a matter of days. I don't take the medication every day. I only take one right before I sit down at my desk and start my day. Sometimes I'll take another half if it is a very busy day but never two. I have seen a marked increase in my productivity and as a result also my job satisfaction. If you need to take 2 doses a day I would recommend not taking a 2nd dose after 2 pm or so depending on your schedule. I have been using done for 6 months now and I am happy. Provider typically responds within a few days. Long story short, be responsible with your dosing and you shouldn't have a problem.

They are good at charging you the initial consultation fee and charging your card every month but that's it. If you have a question and need to contact them good luck because they will not answer the phone or respond to your email. This is the worst company and most unprofessional company I've ever dealt with. Avoid them at all costs.