Done.Reviews of donefirst.com

Fraudulent. They have ignored all emails and there emergency number is a voicemail.. spoken with 3 representatives to have a simple issue fixed and still nothing. It is a scam they start your service then leave you hanging.

Have been a customer and paid membership for over a year. From the start everything seems a little sketchy and off but I decided to go ahead and give “done” a try Right off from the start, missed video conversation with the doctor, when I did see the doctor the conversation was less than 2 mins and my medication was set and things were good for about a year. Now this company is absolutely horrid Two months with no medication but they are still charging me …. They finally set my prescription in and filled it out incorrectly..0 communication I don’t see this company lasting much longer

Pure garbage company, even as a member who paid up front for an annual plan with monthly auto-refills they still give you the silent treatment. Run away from this company, fast. I can’t stress this enough. FAST! Attempted to contact them multiple times, during their “hours” and all calls went to voicemail. I left voicemails with no response. Left messages through the online portal and it was consistently one person pushing me down the line stating “your prescription request is now being expedited with our prescription manager” or some fake statement like that. Attempted to get a pro-rated amount of my money back for the remainder of the year I would not be using there service and couldn’t speak with anyone. Cancelled and letting my bank pursue the reimbursement due to their failing to hold up their end of their service agreement. Cancelled account and likely won’t hear a thing from a reputable person at Done to either refund my money or convince/show me to come back.

They basically stole my money cant get them to move presciptions or talk to the doctor. Update: I charged back on this company. It’s really upsetting. They provided me an appointment within 12 hours.. but then when they had to move pharmacies they said it would take 5 days and there is no way to speak to the provider. After 2 weeks plus I called my bank and said they stopped responding. The support email is dead they never replied and instead of having the provider move the prescription they provided some protocol bs and avoided contact. I recommend other online providers that are transparent.

Very new company so there is some issues that need to be ironed out. But overall they are willing to help you and work with you to get your issues resolved. Only thing that could be better is a dedicated support line were you can call in anytime.

It WAS going great for about 7 months now. My provider was nice. Now suddenly you cant call them, my prescription has not been refilled, and I'm out of meds. I was so happy to finally have relief and not have to jump through hurdles to get there, now its just ripped out of my hands with ZERO warning. Now, whatever DONE is trying to avoid by not addressing their patients is going to make it worse for them when they also get sued for causing so many people to just suddenly stop taking meds. Also what does this have to do with COVID? Why was it even an exception in the first place...why would you just get a bunch of people put on medication and suddenly take it away? I was very happy with them at first but now they have just charged me and I have nothing. I'll take down this review if they get me my refill TODAY. Or I will be disputing the charge on my card. Update: Moved to the "priority list" after this review. Never got a phone call. My doctor seems to be gone and I have someone else now. This is sketchy

I've been pretty torn about writing this review because at first, it was really great and it felt like such a relief to finally be able to receive treatment for something I've been struggling with for so long. My provider had also been so wonderful and understanding. But since about 3 months ago, everything has become awful. Nobody even bothers responding to emails or any forms of contact anymore, and it takes WEEKS to even get some update on prescription refills. But what feels even more awful is the utter lack of transparency - it feels like they just give you cookie-cutter responses and pretend like everything is fine, with no solution or suggestions about what to do. In the meantime, people are struggling to get the medications they need, the treatment that is absolutely crucial for their daily lives, and they just take your money. I've noticed the patient portal doesn't even update anymore, it's been frozen on "your request was sent 8 days ago" when in fact, the request was sent in over two weeks ago. It feels like an utter scam, and I have a suspicion that my bank account will be charged precisely on time while everything else is ignored or late. The fact that they are still trying to actively recruit customers is what prompted me to write this review, so that hopefully, another person can avoid the stress from dealing with this company.

Out of medication with zero response from provider, my auto-refill request went out 3 days late and has been processing for 7 days now, today will be 8. Completely out of medication and in the middle of school finals!!! I have emailed every day no response, I have spoken with phone support every day and they can’t do anything except message the provider. It took 3 months to get initial appointment, and at my first follow up appointment (4 months later because it kept canceling and rescheduling) I was told by the provider they did not have time to speak with me about dosing concerns because they had over 1000 patients and were too busy. I have never felt so ignored in my life. Prior to this month, my refills went in like clock work with no issues. I don’t understand what is happening. Patients on Reddit said the only way they have gotten a response is by posting here, so here I am. PLEASE HELP!