Done.Reviews of donefirst.com

The process was easy to set up and complete. My provider was kind, listened, and responded with genuine interest. They are partners with only a few pharmacies, so going through my local Walgreens was slow. Overall I like DONE.

This is probably the last time I sign up for a company without coming here first. Done First is very open to communicate with you at first, to get the initial appt/eval and it goes downhill from there. The clinician I was evaluated by... Wasn't that promising with online reviews but I thought it is ADHD how bad can it be: they inaccurately evaluated family cardiac history (a parent with hypertension is NOT relevant cardiac hx) wowzers. So down the non-stimulant route I went... At 18 mg... Later online I find out for an adult, 40 mg would be an appropriate start for my weight... And THEN the pharmacy nightmare began they couldn't send the Rx to any Pharmacy except WALGREENS which priced it like (no lie) 10x more expensive then any other pharmacy... Hmmm citing a partnership. And I got smarter than them and had Walgreens send it to another pharmacy and used Good Rx. Fine. That was my workaround but then (after the first month and 2nd refill) they failed to contact me for a refill (after creating the expectation they would). HONESTLY for $79/month... You would think they would do at least that! They don't. They want your money and they don't honestly deserve it. Now, they responsive to try to keep my money but not to give me a refund after failing to give service. Very bad decision. I'm sure it works for some but I think they set me up for a bad medical starting point and were going to waste my time and money until I found the "right dose". There are way better alternatives, like even AMAZON PHARMACY, and REDBOX RX much better prices and transparent bc you will get the medication prescribed from their Pharmacies (not a shady partnership that excludes 99% of pharmacies, that CAN accept the script anyways, as I proved it could). Avoid

I got prescribed medication today and my pharmacy does not accept my insurance. I didn’t know this until I went to the pharmacy and they told me. I’m trying to have my prescription sent to another place but it is impossible to get a hold of anyone at done. This is ridiculous and have thus far not had a good experience

The service that Done provides is second to none. The whole process is streamlined and very user friendly. I have been off and on ADD medication since I was a young child. I’m currently in my 40’s and have been working with doctors the majority of my life to get it under control. So, I can say with much experience that this service is most definitely worth the money.

I had moved from a different state so wasn’t sure how to go about continuing my medication. The nurse practitioner was great and seemed that he put it through the system right away, tbh I don’t think it was him. I think the company itself isn’t qualified to get it through and don’t have enough support on the back end to actually get the medication sent to the pharmacy. The first pharmacy said that they didn’t accept Telehealth (after 3 days of waiting for it to be sent). The second pharmacy never even received the prescription. Total of 10 days with no results. My nurse practitioner replied right away and asks for pharmacy support but it’s quiet on their end. They’re out in leave, on break, or just don’t exist. I’ve asked for a refund and they’ve said “they’ll look into it”…great another 10 days of waiting.

Like many others, getting the prescription filled was often difficult. When multiple pharmacies stopped taking telehealth ADHD prescriptions in 2022, I was unable to locate any pharmacy that would fill the scrip. I expressed my difficulties via the done platform multiple times but received no assistance. They continued to charge me for several months with no service provided and no prescription filled, despite my expressing a desire to either resolve the fulfillment issues or cancel the service. Upon asking for either a refund or additional service for the months paid in full, I received this reply (the grammar mistakes are copy pasted from the site/email): "All purchases are final and once paid, all fees, including Subscription Fees, are non-refundable regardless of whether Services are utilized, except as prohibited by applicable law. We are in no obligation based on our policies to issue a a full refund." Interesting, as their website also makes the following claims, which they do not honor: "100% satisfaction" "worry-free refills" "committed to helping patients get their medications as much as you can" "Care Support 24/7" "We want to announce that for any patient who cannot pick up pharmacies, your dedicated care team would help you contact 5 pharmacies to find a pharmacy with stock that would offload the communications work from you. If still not be able to find a pharmacy, we will issue a full refund to your membership fee" Clearly, based on their communications with me, none of this is true. They insist on keeping the money paid for absolutely nothing. Please believe the negative reviews here, they are all valid. With minimal logic, it is clear that a company with so many 1 star reviews paralleled by 5 star reviews is suspect. It is disheartening that to reach resolution, as many have stated from experience, they had to leave a bad review in order to receive assistance. If funds are an issue and you are in a position to qualify for state-funded healthcare, it will include options for psychiatric services. Good luck everyone <3

For starters the service subscription is expensive. After my first appointment I cancelled my subscription because I wasn’t happy with the process and didn’t feel I was heard. After being without meds (my own fault) I decided to give it another try. I email the therapist and expressed my concerns and they responded to me within 48 hours. I was able to make an appointment within a few days and had no issues getting my script filled at my local Walgreens. I will continue my subscription.

Finding a provider locally was a disaster - wait lists, costs, time off. I switched to “ADHD Online” and had to wait 2-3 weeks for refills (AFTER my rx was due). Done got my in fast, sends rxs within a day of requests, and answers questions fast too. Sticking with them for sure!