Done.Reviews of donefirst.com

After going through in person appointments with my psychiatrist and paying hundreds of dollars for months only to be told I need to use different methods to cope with my ADHD did I try Done. The online questionnaire is quick and the psychiatrists actual listen to your concerns and provide you with adhd medication and tools to help you get on top of your symptoms so you can function like you’re supposed to during the day.

I had an initial consultation that went well, I received clearance to begin meds from my PCP, and an rx was sent to a pharmacy without stock. The provider stated that they sent the rx to Escripts, but after waiting several days I contacted Escripts and they told me they do not see a prescription for me. I messaged my provider 9 days ago, and a few additional times trying to get into contact about sending the rx. My homepage says I can refill in 11 days, although I haven’t been able to get meds at all. I hope that this isn’t the standard of care. If I cannot get a reply before my subscription renewal, I cannot continue. Used the link below to schedule a next day urgent visit to attempt resolution, will provide update. Once in contact with the urgent visit, progress to obtain medication was followed closely. I received a phone call update each day, and was able to get my medication. Done also gave me one month free.

I don't feel as if the medication I was initially prescribed was quite right for me, but I was told I had to try and fail with 2 prescriptions before I could try anything else. This in itself is super problematic. The consult was definitely not long enough to properly lay a foundation for care. Done is just churning through as many $200 initial consultations as they can. I never began the medication, reached out to my clinician to let them know, multiple times, with no response. No one has made contact with me at all since receiving my prescription. 24/7 support is a lie. Additionally, Done charged me for a second month of service ($79) despite my communication I was not taking the medication, and "customer support" responded by saying they could only refund $15 max due to their "refund protocols." For the record, their refund protocol is that refunding you is at their sole discretion. Such a scam to take so much money from vulnerable people and not appropriately match them with the right medication or support.

Worst company ever. They sent my rx to the wrong STATE. Good luck getting a human on the phone. I emailed over 30 times, finally got a response that said "The pharmacy doesn't have it, let us know what you want us to do". So, I changed the pharmacy, called, checked if they had it, they do, and wrote Done. No one will send in my rx, or call me, or the pharmacy. I have been without my meds for over a week and half now. They take your money, and they DONT give you services. They also will NOT call you back, and you will never be able to get them on the phone. Honestly, stay far, far, far, away from this company. Also, watch what they will post in reply, it will be a link to schedule a call with someone who won't help you. You would think THEY would reach out to YOU. They won't.

DONE is an unethical and fraudulent company that should be shut down immediately. I received my initial prescription then was unable to get any refills despite requesting them as soon as possible and communicating with my Done. “physician”. My medication dosage was sub-therapeutic levels and my communication with my physician was a joke. This company is awful please do not use them for the help you need because they will not provide it.

Avoid this company at all costs. I am currently on day three with out my much-needed mental health medication. I missed my appointment because it was scheduled with little notice, and not alternative time was provided. I contacted my provider for a bridge refill until I could get a new appointment. All I received was a 6-word message denying my request. The soonest available appointment was in 16 days. I reached out to support; they were unhelpful. The agent even told me she had to go. It was only a 10-minute call schedule. There is no way to contact to company or a provider for emergency support.

Absolutely terrible customer service. They sell “24/7 support” but emails go unanswered. Prescriptions are sent to the wrong pharmacy and in my case, I still haven’t received the prescribed medication a week later. When you get someone (eventually) on the phone they are apathetic and don’t really seem to care about fixing any problems. Seems like a take your money and run type operation. Stay well away. Atrocious company in my experience.

I was skeptical at first, I heard about “done” from a good friend of mine and she said they are great. I took a leap of faith and signed up- I was seen via telemedicine in about two days! Super fast and convenient. I saw my professional and he was AWESOME.. Samuel G. was easy to talk to and seemed very knowledgeable. He sent my script in after my appointment just like any regular visit would be. Look forward to continuing treatment! My quality of life has drastically improved.