DogtraReviews of dogtra.com

I am already a customer. I called to inquire about a different product to replace a 5.5 year old system that has stopped working as it should. I was working with Shaun who suggested that I send in my collars and remote for evaluation and possible repair. I just sent it in so I don’t have an answer yet but I was impressed and thankful that he went to the trouble of asking questions about what I was trying to achieve and suggested a possible solution at a more economical price. I’m also impressed by their products BTW.

Excellent customer service, Shaun was very helpful and resolved my concern immediately. Thank you Shaun

After somehow losing the transmitter for my 1902S with duck season still open, Dogtra quickly sent me a replacement for its price alone. When I had some trouble programming it (my fault) they quickly responded and walked me through it. Great, prompt service! Don Thomas

I needed my dog’s collar and remote fixed and wasn’t sure that Dogtra could do that. I sent back the remote and the collar they fixed it for under $100(a new one would’ve cost over $390) and sent it back to me very quickly. Then I called to ask for another charger and they said they would get it to me quickly and Wave the shipping fee fees. I think this is pretty fabulous customer service!

The pathfinder 2 came in really fast which was nice. I was about to purchase a hard case to protect it for when I transport or store it, but the good news is, it comes with one! That saves me some extra money which is always great. The GPS works really good and my dog doesn’t throw a fit wearing it. The app is super easy to download and you can turn off the ecollar function which is really nice. That leaves it as just the GPS. The locator light is extremely bright at night for when the dog is running around at night, and the pager function works great as a recall tool. I highly recommend the product as opposed to the garmin which is over double the cost!

Dogtra smart bark. Collar shocks dog when another dog barks. The company won’t take responsibility for faulty goods.(well I am not sure if it is faulty or it is just rubbish quality.) it works the same as a £20 one off Amazon. the smart app intermittently stops working and won’t work if not on the Wi-Fi at home. I bought two so feeling hard done by!!

The associate answered all of my questions and provided direction to documents for further research. Blake was wonderful, answered my questions with confidence and provided clarity regarding both my dogs using the 2 collar system

Having issues with the Pathfinder 2 mini I called the toll free number only to be greeted warmly by someone who was eager to help. Ruby walked me through a few steps and in only a few moments was able to resolve the problem (which was, of course, my own negligence.) In a world where calling the toll free number gets you to some person who cares so little about your issue and cannot articulate how to help you, calling Dogtra and getting someone who helped quickly and cheerfully was a bright spot. VERY WELL DONE!