Bad customer service
Was told I would receive a replacement unit after my original collar was malfunctioning and the original unit was shipped back to me after they said they fixed it. The collar still does not work properly.
By Taylor
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,207 reviews
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For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Dogtra (dogtra.com) has 1,207 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,207 approved reviews, newest moderated first
Was told I would receive a replacement unit after my original collar was malfunctioning and the original unit was shipped back to me after they said they fixed it. The collar still does not work properly.
By Taylor
Works great, good service
By David
good customer support when needed, I have used Dogtra products for > 15 years
By Robert
Top notch product and excellent customer service.
By Mark
Excellent Ecollars with excellent battery life!
By Lisa
Walking our dog used to be the most stressful part of my day. We live in Brooklyn and are close to a park, so there are lots of other dogs. Our dog has leash aggression and would jump, bark and basically freak out every time another dog would come down the sidewalk. the The collar was recommended to us by a dog trainer.and with his help we trained her to behave around other dogs. she is a delight to walk now, we can even let her off the leash in the park now to play with other dogs. We rarely have to shock her, only a vibration warning from time to time. With proper training this can be a game changer. Our lives are so much better thanks to Dogtra.
By Paul
Great product, makes it easy to train your dog
By Mike B.
Quality products and customer service.
By Zorina