DogtraReviews of dogtra.com

The product and support were fantaitic. Particularly Shannon in Customer Support.

I had a question about my Pathfinder2 operation. Dogtra’s customer service response (a personal phone call back offering assistance) was within about an hour of my original email asking for help. I ended up resolving my question independently, but I was impressed with their availability when I may have needed it. I won’t hesitate to reach out again if I have further questions. Thank you.

Excellent quality and overall experience with the 1900X collars. I use for my Belgian Malinois for competition in Mondioring. I will be ordering a third when I get my next pup. I lost a button on the transmitter and was able to get immediate help via customer service (Shaun) and he has my missing part in the mail! Great company!

After too much to do..Sean got everything squared away & the part needed is on it's way.

TLDR: Dogtra is worth the price because of their quality, dedication, customer service, and overall experience start to finish. Do not buy the cheaper amazon collars if you want what's best for your dog. Ruby was an awesome rep and I loved my experience with Dogtra. We just sent 2 of our dogs, a 5mos. puppy and a 2 year old, to a board and train for 4 weeks where they use the E-collars. The training is more important than the device, I will start off with that. It is extremely important to link a good relationship between the dog and the collar. The trainer said he has been using Dogtra brand for years now, and there are cheaper alternatives, but none of them are the quality and customer service that Dogtra provides. With that being said, my experience with Dogtra was nothing short of fantastic. It started with an email, then they had me reach out to them over the phone. Absolutely every question I had was answered clearly, and I really felt that small business - personal vibe. Ms. Ruby was a fantastic rep and I will be going to her if I need any type of help with the products I received. I purchased (2) ARC-X collars and remotes, and it was an excellent choice. The knick option being up front is nice, while an emergency bump is on the side, makes access very quick if needed. I would have preferred there to be a "bump" and "emergency bump" so that you can use the current setting for correction but also have the back up. Not a deal breaker by any means, though. I also purchased some covers to differentiate the dogs which are good quality and super easy to put on. If you have a dog with long fur, like a German Shepherd, I recommend the 1in prong extensions, it helps make proper contact. Overall, very happy with our choice in Dogtra and look forward to seeing what my pups can do!

Shaun has been very pleasant to work with. He tried trouble shooting over the phone with what could potentially be the issue with our pups collar. The problem wasn’t able to be fixed over the phone so he was able to send me a link to fill out for a service repair!

Shaun listened to my situation regarding my current two dog collar (202C) regarding that one of the collars was no longer functioning. We discussed that I had two options. The first was to send in the non functioning collar for repair. The second option was to purchase a new 200 IQ one collar system for approximately $90.00 more than the repair would cost. Additionally the functioning collar from my 2017 system could then be paired with the 200 IQ remote. Shaun was fantastic to work with! Thank you Shaun. Richard F.

Shaun was very helpful in educating me about optimizing the product.