DogAcademyReviews of dogacademy.org

Response from DogAcademy· Feb 2, 2026

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been professional, kind, patient, and knowledgeable throughout your journey. It means a lot to us that you’re recommending our academy to others, whether for better behavior at home or continued education. We’re excited for you and Betty and look forward to supporting you again when you’re ready for your next class. 💙🐾

Response from DogAcademy· Feb 6, 2026

Thank you for sharing your honest feedback, Melissa. We’re truly sorry to hear that the course did not meet your expectations, and we understand how disappointing that can feel—especially when you were hoping for meaningful support for your dog. Your experience matters to us, and we never want you to feel that your time or money was wasted. A member of our team will be reaching out to you directly to better understand your concerns and see how we can assist and make this right. We appreciate you taking the time to let us know and value the opportunity to improve. — Dog Academy Team 🐾

Response from DogAcademy· Feb 6, 2026

Johnae — thank you for taking the time to share your experience. We want to apologize for how this situation made you feel, as we understand how important consistency and professionalism are when investing in training for your dog. Regarding the change in trainers, after several attempts to realign the original trainer’s methods with Dog Academy standards and training philosophy, we ultimately had no choice but to separate from them. As soon as that decision was made, we immediately began the rematch process to minimize disruption to your program. We recognize that any change can be frustrating, and we are sorry for the inconvenience this caused. The second trainer assigned to you is a 5-star trainer based on feedback from numerous clients and is known for a laid-back, approachable training style that many families prefer. Concerning appearance, while we understand that expectations may vary, our trainers are independent professionals and are not required to wear corporate-style uniforms. Professional conduct and training results are the standards we hold them to, rather than a specific dress code. In regard to the refund, your request was outside of the standard refund window. Our refund policy clearly outlines what is and is not eligible and remains accessible on our website for transparency. With that said, due to the unfortunate circumstances involving the original trainer, we issued a $300 refund as a courtesy. We are sorry that your experience did not align with your expectations and appreciate you sharing your concerns. Feedback like yours is reviewed internally so we can continue improving communication, trainer alignment, and the overall client experience. — The Dog Academy Team 🐶

Response from DogAcademy· Jan 30, 2026

Joseph — thank you for sharing your feedback. We’re sorry to hear that your interaction felt rushed or unhelpful, as that is not the experience we aim to provide. We also want to apologize for the need to rematch you with a new trainer. We were just as surprised as you to learn that the original trainer was relocating the following day, which unfortunately required a last-minute adjustment to your training plan. We take concerns about customer service seriously, and feedback like yours is reviewed internally to ensure our team is delivering clear, thorough, and respectful support without making clients feel dismissed or hurried. Coaching and reinforcement are ongoing to make sure expectations are met consistently. We appreciate you taking the time to bring this to our attention, as it helps us continue improving our processes and client experience. — The Dog Academy Team 🐶

Response from DogAcademy· Jan 29, 2026

Thank you so much for your kind feedback, Donald! 🐾 We’re thrilled to hear that you found the program well‑designed, easy to follow, and informative. It’s wonderful to know that both you and your dog are already seeing the value in it—that’s exactly what we aim for. We’re excited to be part of your training journey and wish you continued success as you complete the program!

Response from DogAcademy· Jan 26, 2026

Thank you for sharing such a thoughtful review. We’re delighted to hear that your trainer and our customer service team have been so supportive and helpful throughout your experience. Knowing that you felt welcomed and supported by everyone you worked with truly means a lot to us. We sincerely appreciate your recommendation and are grateful to be part of your dog’s training journey.

Response from DogAcademy· Jan 26, 2026

Thank you for the wonderful feedback. We’re so glad to hear that our team made the course easy to complete and took the time to listen to and address all of your concerns. It’s great to know you and Bean had such a positive experience. We truly appreciate your trust and your kind words—they mean a great deal to us.

Response from DogAcademy· Jan 23, 2026

Thank you for sharing your experience! We’re so glad Brianna has been able to support you and Dallas as you get back into training. Setbacks can happen, especially after time away, but it’s wonderful to hear he’s already regaining his muscle memory. We’re cheering you on for your upcoming public outing and continued progress 🐾