DocosReviews of docos.us

Purchased Feb 7, and did not hear anything for weeks so reached out to get an update, as it was supposed to arrive by then. They said their warehouse in China was backed up. I had to follow-up multiple times, finally after 3 months i received a light. This light is the most terrible quality of any light fixture i have ever received. The actual light pendant is larger than the measurement listed on the website by 4 inches (diameter). The weight of the pendant cannot be supported by the swing arm. The metal of the arm that supports the light fixture bends at the weight of the light. We had to place a support under the light once it was installed because the metal is too weak to support the weight of the pendant. This is the worst quality light i have ever seen. No instructions, no branding, just a box with the light fixture. It took months, the company makes it appear they are in the US and they are not, the quality is horrendous and unusable.

I ordered the Naytto Chandelier and Suki chandelier. These were not inexpensive items. I took a chance and made the order only after reading their return policy, which promised that, while the buyer is responsible for return shipping, returns can be sent to a North American address. Delivery took a little over two months--fine. However, upon unboxing the light fixtures I was dismayed to see that the quality was so cheap that I would be ashamed to have these fixtures in my home. The fabric border around the edges of the petals on the Naytto is cheap synthetic ribbon that looks as if it is hot-glued on. The Naytto mount is made of cheap and flimsy plastic. The pleated shades on the Suki are a dreadful plastic with a cheap-looking sheen and very visible, sloppy stitching. I requested a return, well within the return window, and asked customer service to provide a North American return address. This is where things really went sour. I am not sure that I at any point was corresponding with a real human rather than AI. The representative--a rotating cast of "Rachel," "Hazelle," and "Abby"--disregarded any mention I made of the North American return address and insisted robotically that I have to ship my return to their factory in Asia. They kept repeating this over the course of at least five emails, with seemingly no memory of the content of our previous emails. They did a whole runaround demanding that I take photos of the "quality issues," and when I went through this tedious process, they reverted to insisting that the return must be shipped back to Asia. First they offered me a 10% discount, then 25%, then 35%, then 45%, to shut me up, but never at any point did any of these "representatives" make any acknowledgement of or apology for their claim, on their returns page, that they offer returns to a North American address. Then they reverted to insisting that I must ship these returns to their factory in Guangdong, China. I am now stuck with $519 worth of shoddy, wretched, unusable fixtures.

They sell counterfeits. False products disguised as real ones. They steal images from other vendors and mask them as theirs. Nowhere on their website does it say or specify that their items aren’t real.

I was sent a faulty lamp where the light fixture was bent and crooked which meant the light bulb would not screw in straight and rubbed against the lamp shade. After contacting customer service they repeatedly asked for me to fix the issue myself (they directed me to Amazon to purchase some repair pieces) and claimed that there was no quality issues so I should be happy to just fix this and not have to send it back. This is ridiculous.

I purchased a few lights- both of which came damaged in different ways. I had purchased the 100% worry free purchase plan yet they still did not refund me. One of the lights had a broken pendant so they offered me 20% off as if that fixed the broken light. For the other light- the wire was actually broken and their solution was to send me wires to rewire it myself. I never got a refund even after purchasing the plan- very very bad business.

Lamp is different than what is advertised. Shape, size, and overall appearance not what I purchased. Looks like a cheaper version.

I don't trust this company one bit. I ordered a lamp on 2/5/2025. Their site stated that it would take 4 to 6 weeks to ship. However they're supposedly located at 1111 Sulphur Spring Rd. #113 Halethorpe MD 21227. When I called their phone number: 713-489-9509, received a voicemail greeting. I left two messages and received no reply phone calls. When I contacted them via their Shopify site, I received a reply (probably AI generated) that the processing of my order was delayed due to a holiday closure. Since then I've read a couple bad reviews about DOCOS on this site and several more bad reviews on reddit. Some customers citing the same excuse (holiday closure) for slow delivery. I then researched them with the Better Business Bureau in MD which stated they weren't registered because they've been in business for less than 6 months. Because of this research, I have communicated back to them, through their Shopify site requesting to cancel my order (my product hasn't shipped yet). If they don't cancel my order and refund my money immediately, I will report them as a scam to my credit card company, the BBB in MD, the Consumer Protections Bureau of the United States Federal Trade Commission (this company is actually based in China) and Shopify.com. I will also report Shopify.com for providing services to scam organizations. Thomas Neil Atwell DOCOS Order Number DC12372

They sell fake products. Took 2 months to receive my order and when I received my Akari lamp it was in Chinese and completely fake.