Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
42 reviews
DNSimpleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DNSimple helps you manage your Domains and DNS. Simple Domains with registration, transfer and renewal. Simple DNS with Enterprise-grade DNS services for all of our users and Simple SSL to secure your domains with SSL certificates in three easy steps. DNSimple it's also a new approach on how to manage Domains and DNS. With DNSimple Domain Control Plane, you gain unprecedented visibility and control of domains and DNS even if the ressources are hosted outside DNSimple's infrastructure. No matter the complexity of your domain portfolio, DNSimple delivers simple, secure domain management that you can trust.https://dnsimple.com/pricing
DNSimple (dnsimple.com) has 42 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
42 approved reviews, newest moderated first
Whenever I had questions or concerns, the staff at DNSimple were very prompt with their response and always helped me through my issues. They would guide me step by step. The price of their support was fixed for all the years I used them. I felt very taken care of with my domain requirements.
By Mary
Our school needed support very quickly. I was able to contact Felipe, from DNSimple, and even though he was working out of the country, he helped by facilitating who we needed to contact and informing those at DNSimple about our issue. Our issue was resolved very quickly after that. Thanks for the great customer service.
By Josh
Simple to use, works and has great uptime. Reliable support
By OM
I wanted to move my hosting from AWS and I found DNSimple and the transfer process was so smooth and easy, and I love the part where you can remix your DNS settings! Will recommend to everyone.
By Tanya
Response from DNSimple· Dec 5, 2025
Thanks so much Tanya for the 5-star review! We're thrilled to hear that transferring from AWS was smooth and that you're enjoying our DNS management tools especially the DNS remixes! We truly appreciate your recommendation and are glad to have you with us.
We've been slowly moving domains & some certificates over to DN Simple and have found it a refreshingly "simple" experience. No clutter and a lot easier to see what's going on. The various options for certificate download bundles save a lot of time. Thank you!
By Iain
It’s been great watching this company grow. Their hands on care for you as a client has only grown from how awesome it was when they were smaller. They know DNS and they know how to help you!
By Ken
I registered close to 4,000 domains with DNS Simple over the past 24 months so I speak from experience. DNSimple has dark UX baked into almost every part of their product, subtle design tricks that seem aimed at getting you to pay for things you didn’t intend to. Even after opting out of automatic renewals, they’ll quietly re-enable them or make it confusing to confirm that renewals are actually off. The same goes for “DNS zones” - you think you’ve disabled or deleted a domain, but hidden dependencies or default settings keep generating new paid zones in your account. The interface makes it look like you’re managing simple, transparent subscriptions, but in practice, it’s full of misleading labels, buried toggles, and unclear billing flows that push you toward extra charges. It’s not a bug; it’s design — and it leaves you constantly second-guessing whether you’re being billed for something you never agreed to.
By Michel M.
Response from DNSimple· Oct 21, 2025
Thank you for taking the time to share your experience. I’m really sorry to hear about the frustrations you’ve encountered while managing your domains that’s not the experience we want for any of our customers. We’d like to take a closer look at what happened and make things right. Could you please reach out to our support team directly at [email protected]? They’ll be able to review your account details and address any billing or renewal issues immediately. If you’d prefer to discuss this personally, you’re also welcome to contact our CEO directly. We take this kind of feedback very seriously and want to ensure full transparency moving forward. Sincerely, DNSimple Team
Reliable service and great UX. I've been a happy DNSimple customer for over 10 years and have always had the best experience. Other than providing a reliable service and great UX for managing my domains, their support team is great at answering questions and providing clarification.
By Carlos S.
