Great Turnaround!
DDC had amazing turnaround time for my test results...5 days! I will definitely use them again!
By Sheila T.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
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862 reviews
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Our mission is to provide the best DNA testing services, accessible and affordable to our clients wherever they are. By providing high-quality DNA tests, we strive to empower our clients with the information they need to discover truth and make confident decisions in their personal or professional lives.
DNA Diagnostics Center (dnacenter.com) has 862 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
862 approved reviews, newest moderated first
DDC had amazing turnaround time for my test results...5 days! I will definitely use them again!
By Sheila T.
Highly unprofessional! Simply horrible service! submitted the blood samples on 8/12, still got nothing! it's been almost a month! no email, no calls, no texts! No customer support either! Spent hours on the phone listening to automatic messages, not a single representative available. The email I sent them was also ignored. Is this even a real lab or some kind of scam? I'd advise against using DDC unless you want to spend a large sum of money and get nothing in return but a real PITA
By Nad. V.
Response from DNA Diagnostics Center· Sep 9, 2020
9/9/20: We appreciate your feedback and one of our managers has listened to all calls related to the case. The turnaround time was clearly explained several times at the time the test was ordered, and updates were regularly sent to the email address confirmed by the decision-maker in this case. As explained on our website, customers can currently expect some delays when calling in, due to COVID-19 staff shortages, and I'm sorry you had a hard time getting through; but I see you were able to speak to us yesterday and today. Providing outstanding service is important to us and we appreciate our customers' patience with communication during this time.
Absolutely unprofesional.to make app.extra charge,to receive hard copy extra charge I order kit for emigration purposes,one simple taken here one must be taken abroad in Europe,day of my app. I drive 2 hours,lost my day of work to found they dont send kit to closes hospital.Nobody call,e mail a me ,need to make another app.test .after I wait 3 week to found they not able procesed reason ambasy is closed,spend lott time on waiting to costumer service pickup phone,web have info open ,is not the way to do business,posted 1800 phone with absolutely impossible to reach live person,awfull experience..now I will be fighting to receive return,numerous call you will here just automatic voice and realy nice music...45 min on hold after they cut off phone.never recomended..use another company.you will have safe lott time and nerves.
By Lenka S.
Response from DNA Diagnostics Center· Aug 31, 2020
8/31/2020: Hello, Lenka. Around midday Eastern Time, we called and left you a message to call us back so we can help resolve your case. We'd appreciate a call to the direct line you were given. Thank you!
Very helpful and professional in a stressful situation. Perfection!! No complaints what so ever.
By Annette
Although I mentioned four times that I would need the full chain of custody I did not get it in the mail. They are quite expensive in comparison to other providers.
By Jake
Response from DNA Diagnostics Center· Aug 28, 2020
8/28/20: Thanks for the feedback, and we apologize that the chain of custody was not sent to you in a timely manner. We left you a voicemail today and your paperwork has been sent to you via next-business-day delivery at no charge.
Thanks for your timely manner. Thanks Ms.Waller Brown
By Anta
Response from DNA Diagnostics Center· Aug 27, 2020
You're most welcome, Ms. Brown, and thank you!
Experience was quick and simple. Got the results I was looking for as well.
By Kent
Good, I like the response and results, which was satisfactory👍
By Al