DNA Diagnostics CenterReviews of dnacenter.com

They take 45 seconds to take your money. Then you will be on hold for over 45 minutes to try and schedule an actual appointment. You will have to call several times as well and be on hold for over 45 min each time as they don’t know how to actually schedule an appointment.

This place is horrible and don’t waste your money. I took the test 4 time. The last test got delayed four times. I just want my money back.

They had told me I would get my results in 1 to 2 days and then the time that came they said oh it will be here on a later date and now week and half has came and gone and still no results paid almost 500 out of pocket for them to piss around with the results. Honestly dont go to this place its the worst customer service I called and it took almost 2 hours just to talk to someone

It's a scam!

FRUSTRATING! I needed help after paying for my kit. The woman was so attentive until I gave her my credit card, and then every time I had a question she was unavailable and my emails were returned with a bot reply. Because I don’t trust her, I’m not sure I trust my results.

If I could rate this at 0 stars I would. I would HIGHLY NOT recommend using this agency. I paid over $1,600 for a process that was supposed to take two weeks, with results promised by September 4th. It has now been over four weeks, and despite being told multiple times that I would receive my results (most recently by September 12th at 8:00 p.m.), I still have nothing. Every representative I spoke with gave me a different answer, emails they promised never came, and each phone call left me on hold for 15–20 minutes MINIMUM just to get one vague response. The office hours make it nearly impossible to reach anyone, and the communication is completely unprofessional. This has been the worst customer service experience I’ve ever had. The company’s lack of accountability and broken promises have caused unnecessary stress for me as a pregnant woman, the potential father, and my unborn child. Their website claims this is a “quick and stress-free process” but my experience has been the exact opposite. I will never use this company again, will not recommend them to anyone, and will share my story widely so others don’t go through what I have. So if you happen to find this review before starting your process with them I recommend not using this agency!

Malísima empresa, más de 1 mes desde que realicé el pedido de una prueba de paternidad, y aún no ha llegado ni se han comunicado conmigo. Cobrarlo si lo han cobrado desde el primer minuto.

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