FlowReviews of discoverflow.co

If I could give flow no stars I would because this is the worst internet provider in jamaica by far. Horrible customer service, no urgency to resolve internet outages and still require you to pay for services you are not getting. In 1 months I've had over 6 or more outages that lasted atleast 2 days before getting restored so to be honest I'm literally pay full price for not even half a month of service.. they have no respect for their customers and they literally don't have any competition in this country thats why they get worst as time goes by its outrageous.

I really hate these people, they are actual thieves. What kind of company would charge you for a service they have NOT delivered because of their own incompetence, have proof it was not delivered and REFUSE to refund you? Criminals and Scammers. Zero Stars!

ABSOUTLEY POOR INCOMPETENT Service Provider. I have been communicating with Flow on WhatsApp since last year 2022. I have no dial tone and all they do is issue me with a ticket number and claim someone will be in touch within 24. To date know one has ever been InTouch. When I contact them again to let them know I still have not been contacted, they, cant find the ticket number, so this whole thing repeats. They have Double tripled my bills for the past 3 months, when I enquired I was told it was an error, then they bill me again, except this bell was 5 times higher than the previous bills. They even claimed the issues has now been escalated to management, absolute joke, I have still not been contacted. I will refrain from paying any bills until they sort this on going issue out. I expect to be compensated for the 6 months loss of service, the inconvenience and the stress this has caused Incompetent thieves Current Ticket numberS 7156818 - 7164537

Agree with all of the reviews re Flow. I have been trying to get, what should be a straight forward issue, resolved for some time now. After doing battle with a “bot” and finally getting through to an (alleged) human agent I have been frustrated by their 1. Lack of knowledge 2. Inability to show any initiative 3. Time taken in between text exchanges - up to 30 minutes! After 4 attempts (2 hours on each occasion) I have been given the same response - my issue has been escalated and is a priority and someone will DEFINITELY call me within 8 hours Needless to say I’m still waiting WITHOUT DOUBT THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED - BY A VERY LONG WAY!!

They are the worst company ever. Their service keeps giving issues and whenever you call customer service for help they hang up on you or transfer you to someone else that does not know what is going on. I wish I could give them negative 5 stars! THEY ARE THE WORST! ALSO THEIR STUPID APP DOES NOT ACCEPT PAYMENTS AND WHEN YOU TRY TO PAY USING BANK ACCOUNT THEY ARE TELLING YOU THAT YOU DID NOT PAY. THEY NEED COMPETITION CAUSE THAT IS THE ONLY REASON THEY ARE STILL IN BUSINESS

Good evening, Mr. Noelien my name is Brenda J. and I am filing a complaint in reference to a FLOW employee, that I spoke to you about earlier today. All I have is the individual first name which is, Carmichier and she works at the Vieux Fort branch. This individual showed up at my residence, on 02-14-2023, stating that she was in a relationship with my husband and in love with him and a lot of other nonsense with 2 other female indiviuals dress in all black with their heads cover (I am aware this is an outside issue). I am addressing that matter with my husband, however where FLOW comes in at this young lady access my husband, phone bill and obtained my number. I have texts where she has accessed it on numerous occasions to inform him his phone bill is due, however up to recently she has started calling my phone number. This individual has begun to call my phone and she obtained my number by accessing my husband FLOW account. SHE WAS WELL AWARE IT WAS MY NUMBER. I find this quiet disturbing, with the world the way it is now and all the murders here in ST. Lucia this is quiet disturbing to me. This should not be the professional behavior of an employee to gain access to an customers account for her personal use. I am also requesting to find out how you find out my information to place a call to me, because when I went into FLOW to lodge this complaint, I never mentioned my name or phone number and you call be before I could even speak to a supervisor. Which I eventually did by the name of Ms. Kendra and lodged my complaint. Upon calling you back to inquire how you got my name and number to call me you stated that the agent gave it to you and that in itself is strange because I never stated my name or my number to the customer service agent, with that being said I am also requesting that this be forwarded to the next level of your chain of command, I did request it from you and you informed me you all have a protocol to follow, and I respect that however I am requesting you Supervisor name and that she/he be cc on your responding email. Thank you in advance for your prompt attention to this matter and do not hesitate to contact me with any questions, comments, or concerns. Mr. Noelien follow up with me BY PHONE (02/16/2023) I REQUESTED HE FOLLOW UP BY EMAIL and he stated he would not send me a follow up email, and proceeded to accused me of being vindictive and stated that he believes the employee when she stated she could not reach my husband on one number and so she tried another number and went on to discuss the relationship the female had with my husband, then this man laughed at me. I am appalled and offended at the level of professionalism at FLOW!!!!!!!!

Good morning my name is tanika I have requested a relocation of the service from October now it November representatives are very rude and each day I have to call for a rep to tell me the order is not submitted after I call in October reps hang up on me when request a supervisor I got s bill for services I was not able to use due to you guys incapable to service customers I am a good customer that is thinking hard about cancel and now I have to pay for service I am not using and all now no technician but let's see today cause the reps in Kingston should be fired please review my account

The 'customer service' is beyond poor. The absolute worst company to deal with. Them being allowed to treat customers this badly is criminal. They should be embarrassed. I would be embarrassed to work for this dump of a company. The 'customer service' agents are condescending, rude, unhelpful, slow and robotic. Tip: if you actually care, invest in better quality staff.