FlowReviews of discoverflow.co

Miss Angella, Guyanese Customer Service Assistant, Deserves a raise and maximum respect from all other staffs. Absolutely A1 services, went above and beyond to assist me with my issue and came through with a W. Thank you Miss Angella(hope I got the name right).

This company does not even deserve 1 star. I Lost a job a couple years back because I was working from home and Flow left me without internet for days at a time, and when I did have internet it was so slow. Now in 2024 it seems history is about to repeat itself. Absolute nightmare, I regret giving this place another chance and actually giving them my money. I genuinely believe 99.99% of the population only use this good for nothing service because there are very few other options. Who ever is responsible for this nightmare of a company, I WISH I could have a conversation with you so I could share a few not-so-nice words with you. 0/10

I select 1 star because that’s the minimum but I could easily say the service from Flow has a Zero! I whole neighborhood has been without internet service for 3 days and all of us have been reporting it with the exact same response “we will solve for it in 24 to 48 hours”. I call them to their call center and after waiting for about 10min, they just hang up the call. Then si tried the WhatsApp support and after 2 hours of back and forth where they take 30min for each response, they decided to end the conversation. Definitely THE WORST service ever!

The service from this company is diabolical ! During the changeover from copper wire to Fibre back in April 2024 they managed to disconnect me from any broadband service. Calls to customer service is like talking to robots who always promise to escalate and then nothing happens. Booked appointments are a waste of time because engineers fail to show up. Clearly due to the lack of Island wide competition they think they can treat us like rubbish. I have given up with this company. As my account is in credit I went on line via whatsapp and asked to close my account. The agent said he had to transfer my chat to another agent and then cut me off. I have reported Flow to the the OUR but no response. I guess I will never get my money back. Top tip if Digicel have a service in your area sign up with them. Very professional 10/10 for service !

I have been a Flow Jamaica customer for years, and the service has been nothing short of a nightmare. I rely on internet service for my work, but Flow has made this nearly impossible with constant outages, slow speeds, and unprofessional customer support. Since October 13, 2024, my internet has been down repeatedly. After a three-day outage, it returned at such a low speed that it was unusable, and now, yet again, the service is completely down. What makes this experience even worse is the treatment I receive when trying to resolve these issues. Every time I contact customer support, I’m met with rudeness, conflicting information, and no solutions. Agents often hang up on me or leave me on hold indefinitely. When I try to reach them on WhatsApp, it takes 12 to 48 hours to even get a response! Requesting to speak with a manager is just as bad; when one is finally available, they are dismissive and unhelpful. Despite paying for this service, I’ve never received any compensation or a lasting solution. Flow's complete disregard for their customers’ needs and their inability to provide basic, reliable service is beyond frustrating. If you have other options, I highly recommend choosing a different provider. Flow does not deserve your hard-earned money.

Hey Flow we zijn weer een maand verder en nog steeds geen internet. Wat voor ballen basting zijn jullie? En geld terug hoe gaan we dat doen? Mag via FB aangezien jullie toch nooit antwoorden op e-mails. Of terug bellen wat jullie beloven. Update 1: Maandag 30-9 antwoord op app van 1 week geleden of ik de stekker er al eens heb uitgetrokken. Of ze mijn klant nummer mocht. Dat stond 2 berichten er boven aangezien ze elke keer daarom vragen en niks doen. Update 2 Ik moet een foto sturen van de modem. Ze willen geen monteur sturen todat ze een test van hun kant hebben gedaan (die lukt niet). Zakelijke Modem ipv de particuliere is een probleem terwijl ze weten dat deze modem niet meer gebruikt wordt door slecht verbinding met meerdere gekopelde aparaten. Update 3 Monteur is tussen 8-12. Ok dus komt hij vandaag? - Antwoord op FB niet de chat hij komt vandaag blijkbaar. Declareren kosten kan op: link.. een site waar niet op geantwoord wordt. kan je wel invullen maar reactie komt nooit. - Reactie ga naar een kantoor.- gevraagd welk kantoor. Antwoord: U dient de form in te vullen. De betreffende afdeling zal contact met u opnemen hierna. (gebeurt nooit) Wenst u persoonlijk langs te gaan? Afspraak kan gemaakt worden via : Link... is te Brievengat (in de straat van ARBO) Update 4 Helaas 12:00 en geen monteur gezien. Update 5 Monteur geweest. de nieuwe modem weg model 2015 terug gekregen met ook nog eens een kapotte kabel gelijk geappt nu al 4 uur dat ik niks meer hoor op de vraag of hij terug komt om het te fixen. Enige reactie is geweest door gegeven aan de afdeling (Wie dat gelooft. Gelooft ook nog in sprookjes) Update 6 Monteur zonder toestemming van Flow terug geweest en probleem opgelost uit eigen beweging. Wat een held. De 2015 modem staat er nu en werkt. Nooit enig rectie geweest van Afdelingen Flow De beloofde snelheid kan ik wel vergeten maar iig genoeg voor Radio en een film. Update 7 Lees net ze gaan reorganiseren om de klantenservice te verbeteren. Ik kan alleen maar melden: ALS JULLIE EENS BEGINNEN MET ANTWOORDEN BEN JE AL EEN HEEL EIND. Meeste mensen begrijpen wel dat het kan weg vallen maar repareer of kom eens kijken ipv dezelfde niet zeggende vragen als jullie eindelijk antwoorden.

I WAS JUST IN SAVANA LA MAR - JAMAICA AT THE FLOW OFFICE AND THEY KEEP GIVING ME THE F-CKING RUN AROUND....EXCALATE THIS ISSUE AND SEND THE F-CKING TECHNICIAN TO MY HOUSE TO FIX MY F-CKING F-CKING F-CKING INTERNET -> TICKET 8208440/ TICKET #8236923 - my phone number is on my account!!!!! - IS THE TECHNICIAN COMING FROM A DIFFERENT F-KING PLANET??????!!!!!! I AM GONNA GO ON SOCIAL MEDIA AND FINISH YOU - IF MY SERVICE IS NOT RESTORED AND MY CREDIT FOR 4 WEEKS OF INTERUPTION OF SERVICE IS NOT FIXED!!!!!

My home address was recorded incorrectly, I visited the store in baywest where I signed up for the service, and notified them of the mistake, almost 1 year later it is not corrected and it's impossible to get to customer server by phone. I've got the app and have been in circles because there is not an option for this issue, very dissatisfied with the service received from this company.