Discount TireReviews of discounttiredirect.com

First, I want to make it clear that negative reviews will always outnumber the positive. Also, the nature of franchises lends itself to inconsistency. For humans are inconsistent. A franchise is nothing but a brand. From my experience Discount Tire soars above any peer or competitor in their industry. I say this with authenticity. If one was too look at my Google reviews they would see how scathing or appreciative I can be. I'm undeniably aware of ANY dismissive attitudes or lack of conern/respect that an employee or business would try to exhibit my way. The common decency of customer service in America no longer exists. This is why I feel that the men and women who are hired at Discount Tire are exceptional! Why do they stand out from 85% of the horrible experiences I endure on a daily basis with "customer servers"??? IDK? Probably based on their hiring principles.

I have shopped discount tire direct for years. It was always a positive experience. I tried to order today and they told me I had to order from tire rack. Tire rack did not have same tire at same price. I ended up ordering at a local shop and saving 300$ discount tire must have sold out. Will have to call them no more discount tire anymore!!!

We have had to drop our fleet account with Discount Tire, as every time we have purchased tires for our fleet, the tires bust bands, produce bubbles, or fail in some way within months and they refuse to fully stand behind their tires.

My grandfather, myself, my father, my mother, my sister and brother-in-law have used Discount tire for 20+ years. Many cars with new sets of tires. They used to be fantastic. Reasonable prices on tires and warrantees along with free rotation and balance. The staff used to be great. I'd go in for a rotation and have a small wait, shorter than the wait now with an appointment. The staff is still pretty good but nothing like they were. I'm sure it all comes from the top. Sales are now becoming more important. Now they push windshield wipers everytime you go in. If you want to get a rotation it's always you have a long wait and if you set an appointment you don't get in and out like you used to just driving in. I was going on a trip and replaced my tires before I needed to per Discount. They barely gave me a discount. The next time I was right a replacement time for the front tires but had time left on the rear ones. I asked for a rotation so I could get just a little more time. The rep said they couldn't get it in and I could call for an appointment. It was obvious he knew Discount didn't want him to do the rotation. My brother in law had a tire torn and rim damaged on a $70k sports car. They replaced the tire and paid to repair the rim, but he had to spend another $500 for a new tire to match the one they damaged. I get Michelin tires for the ride and they are not cheap. I always have the warranty but now I'm here getting a rotation and am told I have no warranty. They found a nail in my tire and said no guaranty the tire could be repaired and I could buy the warranty for $182. The nail is in the tread on the face!!! This is an easy repair!!! When they were done they offered the warranty again. I told a different guy that I thought I had a warranty and he siad they would replace my tires for prorated cost. That's exactly the warranty I thought I had. He said for $182 I would get a brand new tire if they had to replace one. If that happens you will still have to purchase another brand new tire to match the one they replace.

If I could rank Discount Tires in Suffolk, VA with a ZERO I certainly would. My son and I went in 2 weeks ago and received great service from a guy at the counter and we ordered 4 new wheels for his 2022 Durango. They arrived as anticipated and he made an appointment to have them placed on his vehicle. Upon arriving for his appointment the manager told him that he also needed new tires, which he knew to be inaccurate and told them to just put the wheels on and he would consider it at another time. The manager left and then returned stating that they would not place his current tires on his new wheels because the tread was so warn and again that he needed 4 new tires. He loaded up his new wheels into his vehicle and drove to the Dodge dealership where they evaluated his tires, found them to be in excellent condition and placed them on his new wheels. We have all of this well documented and I am going to make it a point to tell everyone that I know how you operate! How many times have you scammed people into purchasing something that they did not need? We work for our hard earned money and you make yours by lying and cheating the people that walk through your door. You even took my son out to his vehicle and tried to convince him his tires needed to be replaced but he recognized your obvious lies and knew more than you gave hime credit for, your profile for someone that you could scam failed you this time! You should be ashamed of yourselves for lowering your moral values to lying and cheating to make a few extra dollars!

Track tire purchases & mileage for Discount Tire warranties. My 2023 tire purchase was still under warranty, contrary to what they initially said.

We had an issue with our tire after a doctor appointment, added air and drove to Discount Tire on Whitestone Blvd. in Cedar Par, Tx. Joshua S. inspected our tire visually. They were able to check our tire for damage even though they were very busy. The tire was repaired, good as new, and we were on our way after a short wait. No charge since we had road hazard protection. Will be purchasing tires soon from this location of Discount Tire.

I am 81 years old and Discount Tire is the worst Tire buying experience I have had in over 60 years of driving. First of all I sat in their store for over 2 hours. No one told me I could leave and come back in 2 Hours and that they would hold my place in the que. Second $156.00/tire or $624.00 became $909.00. Then to make me feel even better They kept my nice aluminum valve stem caps. I went back in 5minutes and they could find only one but to make things right they gave me some ugly cheap little green jeweled covers. UPDATE: the store and the corporate office reached out to me right away! That's worth at least one more star. Furthermore, the price was fine considering what I got which included road hazard warranties. Evidently two different people worked on my tires. On the passenger side the tires have been cleaned off after mounting and my valve caps have been placed back on the wheels. On the driver's side the white soapy substance used to lubricate the tires when putting them back on was all over the tires and rims and of the original valve caps had not been replaced. We will see how it goes from here. UPDATE: The staff at discount went above and beyond. Great communication! they even purchased a new set of valve stems for me. they worked their way up from a 1Star to a 5 Star review. Thanks Discount tire!