Direct moving groupReviews of directmovinggroup.com

I had a horrible, nightmarish experience with Direct Moving Group and their CSR Alex. He quoted us $1900 to move 6 large pieces, 3 tvs, 2 speakers 4 chairs, a table and 50 boxes from SC to FL. Seemed like a fair price. When the movers arrived, they said they only could do the 6 large pieces, and needed hundreds more dollars to move the rest! No tvs, speakers, chairs, no boxes. Only 6 pieces for $1900!! When I spoke to Alex he only made excuses like "it's a much bigger king bed than normal" (really??}. Alex grossly underestimated the amount of our things that our $1900 would pay for, and refused to take responsibility for his error. When I told him that he had deceived us, he hung up on me! Great customer service!! We had to rent a uhaul and hire movers for an additional $1700 because Alex misled us. I called him after the fact asking for a 50% refund, because they only moved 6 of the 66 items were promised. He said he would ask his superior and get back to me. He didn't. 3 weeks later, I called him back and he told me because it was a "small move" they would not refund me anything at all. Not a penny. I'm sorry but $1900 is not a small move to me! This was a classic bait and switch experience. I strongly recommend you look elsewhere for your moving company needs.

All I wanted was a ballpark quote - what I got was 97 phone calls multiple times a day, unwanted text messages, and a pile of emails - all with no idea how much my move is going to cost. When it comes time to move, I’m choosing someone else. Re: your response. No, it wasn’t anyone else. I requested a quote from you and got BLASTED with phone calls, emails, and text messages. Maybe you should rethink harassing potential customers before writing idiotic nonsense like that.

If I could, I would leave zero stars. Despite initial positive interactions, when it came down to the move, they lost half of my carboard boxes. They failed to take a proper inventory on pickup and did not show me the inventory sheet. Over a dozen boxes and large items were not delivered to my final location. Getting any kind of update since has been terrible with no support or answers about where my items could be.

Do not contact this company, they keep your personal belongings and damage your property. The owner gets on here and tells lies about what they did. I would never recommend this place. Be careful....good price doesn't always equal good professionalism. This place is like 2 men and a truck!

This NC company moved my family’s belongings in June 2024. I submitted a damage claim after the move, and although I have contacted the company multiple times over the past six months, Alex (the estimator) has only responded to my emails twice and never returned my voice messages. I have no way of contacting the company’s customer service, as all of the company’s phone numbers redirect to Alex’s voicemail. So far, no one has reached out to discuss my claim. When we contacted the company, Alex clearly stated that his company employs its own staff and never subcontracts jobs. However, on the day of the move, subcontractors were sent to handle the job. Furthermore, the subcontractors charged extra for packing several items, despite Alex’s previous assurance that there would be no additional or hidden charges on the day of the move. We had no choice but to pay the amount they requested, or they would not begin the work. The most concerning part is that the subcontractors complained that "Direct Moving Group" subcontracts jobs without providing the necessary supplies. They didn’t have enough wrapping blankets, so many items were either left unwrapped or wrapped only in plastic film. This lack of proper preparation resulted in damage to our belongings. I am posting this not only to express my dissatisfaction but also to warn others to be cautious before using this company.