Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,121 reviews
Direct HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
They shipped the wrong product, made no effort to expedite the exchange for correct product. Overall, I found this company too difficult to do business with and eventually cancelled the order. They don't seem to be much interested in actual customer service after the sale.
By William C.
Poor delivery. Can’t track. You make us get a Shop app that asks for all kinds of personal info and is a pain. Because I never had any delivery info I went to Smazon and got the charger in 2 days instead of 3 weeks from you. I will never buy new heating aids from you again.
By Peter L.
My right hearing aide needed a new battery. DirectHearing sent me a label ($15.00, which was fine for shipping). I got a tracking number, but somehow my hearing aides got lost somehow. Not Direct Hearing's fault. Bobbie was great and tracked them down. I received them back promptly.
By Kathy K.
Response from Direct Hearing· Oct 28, 2025
Thank you so much for sharing your experience! We’re happy to hear that Bobbie was able to assist you and ensure your hearing aids were safely returned. We truly appreciate your patience and understanding during the process. Your satisfaction means a lot to us, and we’re always here to help whenever you need support with your hearing aids. — The DirectHearing Team
Worked with me to get them perfect for my hearing, really nothing more that you can ask for. Saved me a lo money over a full-priced brick-and-mortar store.
By Tee P.
Response from Direct Hearing· Oct 28, 2025
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your hearing aids and the savings you experienced. It’s great to know our team could help you find the perfect fit for your hearing needs. We truly appreciate your trust in DirectHearing!
My first contact with the company, a salesperson who answered my first inquiry wasn’t satisfactory, but I tried again with Rachel and dealt then with several very competent and friendly specialists and am very satisfied with the final result.
By Consumer
Response from Direct Hearing· Oct 28, 2025
Thank you for sharing your experience! We’re glad you gave us another chance and that Rachel and our team were able to provide the attentive, professional service you deserve. Your satisfaction means a lot to us, and we’re delighted that you’re happy with the final result. — The DirectHearing Team
Very disappointed. Ordered a replacement hearing aid, one side - unit that was sent was correct, but doesn’t sync with the other one (apparently the older one is no longer manufactured). No path to getting a replacement that actually worked, and only a modest discount offered to replace my older aid. I really wish they had informed me before sending the new, incompatible unit.
By Steve D.
Response from Direct Hearing· Oct 28, 2025
We’re very sorry to hear about your experience and understand how frustrating that situation can be. Unfortunately, we don’t have control over a manufacturer’s decision to discontinue certain models, which can sometimes impact compatibility between older and newer hearing aids. That said, we truly appreciate your feedback and will continue working to make sure our customers are informed as clearly as possible. If you’d like, our team would be happy to review your options to help find the best possible solution. — The DirectHearing Team
Great customer service!
By Kevin W.
Response from Direct Hearing· Oct 28, 2025
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service team. We truly appreciate your feedback and your trust in DirectHearing! — The DirectHearing Team
Part of what sold me on this company is the promise of free wax guards and tips. I don't have huge needs for these and the first time I order some after two years and I am told I could only have one box of each. A couple of ounces weight and a $15 shipping charge. Any way you look at that, the wax guards and tips are not free. If only the charge was reasonable. I'll be buying them from Amazon for 1/3 the cost from now on. To make matters worse, they set up an appointment for me to me with one of their technicians later that day. I'm still waiting for his call three+ weeks later. In fairness, they were very helpful and efficient changing my address and phone #.
By Gregg G.
Response from Direct Hearing· Oct 28, 2025
We appreciate you taking the time to share your feedback. We’re sorry to hear about your disappointment regarding the wax guards, shipping charge, and missed appointment — that’s certainly not the experience we want our customers to have. While we do offer wax guards and tips at no cost, shipping fees help us cover fulfillment and delivery expenses. That said, we understand your concern and will review how we communicate these details to ensure better clarity going forward. We’re also sorry to hear about the missed technician call and would be happy to reschedule at your convenience. — The DirectHearing Team
