Direct HearingReviews of directhearing.com

customer servce

Delay in addressing the real problem and time to repair the hearing aids took longer than was estimated by Direct Hearing. All in all the repair seemed to fix the problem. Thanks!

I ordered a Widex hearing aid charger. It arrived with the wrong charging cord. I called, talked to a very nice gentleman and he said a replacement would be forthcoming. I emailed 2 other times - still no cord. I'm frustrated by their complete inattention to customer service.

The order was sent to the wrong address but corrected at no additional cost.

The purchase was very easy I dealt with a gentleman named Trey Peach. He made the purchase very easy and helped guide me in the right direction. It took the service guys three tweaks to get them completely dialed in for the type of hearing loss I had and at this point, I couldn't be happier. The guy will their programmer. He is awesome to deal with.

The hearing aids are good quality. Customer service is abysmal. They offer a free trial period, but make it impossible to return them for a refund.

Everyone at Direct Hearing are great!

I like the aids but battery life should be a few hours more