Excellent customer service
Excellent customer service, Will and everyone I’ve dealt with have been very helpful and professional.
By David G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
1,121 reviews
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Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
Excellent customer service, Will and everyone I’ve dealt with have been very helpful and professional.
By David G.
Trey Peach worked with me in ordering a hearing aid charger. I could not ask for better service.
By Glenda T.
Excellent and professional service. Great job!
By Kdah
Will was so helpful and patient. His adjustment was perfect. This online service is just so much more convenient than having to make appointments with a local provider. Great experience in my second year as a client.
By Ken
I have known I had a hearing loss for some time now but was reluctant to spend the outrageous cost of the aids my audiologist was charging. Direct Hearing had an improved model at less than half the cost so I finally took the plunge. Will helped me with the set-up and answered all my questions. He was very professional, courteous and knowledgeable. Thank you Direct Hearing.
By Rudy R.
I'm a first time hearing aid wearer. Nothing but good things to say about Direct Hearing. Cost is half that of a brick and mortar place. Service is unbeatable as adjustment are done right at home and with lifetime support. They sent all the supplies I need for years to come and have a 3 year waranty. Thanks to Will for providing outstanding service!!!
By philip C.
Will was as knowledgeable and helpful as any audiologist I’ve been to so far and I really appreciate him answering all of my questions so clearly.
By Al P.
The company has been so helpful and most importantly available to help with any questions. They are prompt to reply to initial requests and follow up with technical help. There is no push back attitude or overall indifference that I find with most support help with businesses. So far great and the product is excellent. I struggled with Costco hearing aids and support for 5 months. I was made to feel like i was at fault for generating the wax in my ears which was the only explanation I was given for troubleshooting
By Steve T.