Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
21 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are an online retailer passionate about fire pits.We started Direct Fire Pits with a simple mission, to offer the best quality products in the industry, provide the best prices on all your fire pit needs and give superior customer service.We have managed to build up a reputable establishment online, thanks to our amazing team. We aim to grow our business more and more, offering our customers the best of products and services out there.
Direct Fire Pits (directfirepits.com) has 21 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
21 approved reviews, newest moderated first
Nice-looking bowl, good price, and it arrived a week early—cool. Lighting the thing took some juggling; emailed the help line and got a “check YouTube” note two days later. Not bad for the money, but don’t expect white-glove guidance.
By Isaac
Bought new would not light after two years trying to get parts got it to light. Then it will only run or stay lit for about 2 minutes then the flame goes out. This is truly a piece of crap! Do not buy from Direct fire pits.
By Jeff M.
Excellent customer service.
By William B.
Returned product in accordance with their procedures and it has now been two months since they received the product. Still waiting for my refund. They do not answer the phone or reply to emails. Do not deal with Direct Fire Pits.
By Robert B.
I ordered a few samples and then ordered my firepit glass. Both the sample and the full order were exactly as ordered and quickly processed. I also appreciated the email updates.
By Neil D.
Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!
By Ben A.
During the pandemic everything was delayed for our home Reno. It was all painful. Except for our order from Direct Fire Pits. They were so personable and kept us in the loop about the delays. They would say they would touch back in 2 months and sure enough, to the date, they would touch back in. Great customer service. Not to mention that the product was awesome and the quality that we were hoping for. Would definitely buy from them again in the future.
By Cameron H.
Can't say a bad thing about direct fire pits. We ordered a natural gas fireplace instead of a propane system. They worked with us to swap out the heads. We were so worried we would have to buy a whole new unit, but it was super easy. Customer support is really trustworthy and responsive.
By Alec C.
