Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
220 reviews
DirectDeals, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
22 years of Trust. Established in 1999, DirectDeals was founded in a philosophy of fairness and trust. We work closely with our distributors, vendors and partners to ensure we have access to the latest high quality products to offer, while providing our customers with manufacturer direct pricing and the best customer service in the industry. No one provides better prices on the highest quality product with world-class customer support. That's why over a million customers have shopped at DirectDeals.
DirectDeals, LLC (directdeals.com) has 220 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 189 reviews with 5 stars · Clear filters
OUTSTANDING FOLLOW UP SERVICE WITH DIFFICULTIES
By SAMUEL R.
Response from DirectDeals, LLC· Nov 28, 2022
Thanks for the review, Samuel. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
HAD SOME DIFFICULTIES BUT THE SUPPORT WAS OUTSTANDING AND I WILL LOOK TO "DIRECTDEALS" 1ST WHEN I NEED ANYTHING THEY CAN DO FOR ME.
By Samuel R.
Response from DirectDeals, LLC· Nov 28, 2022
Thanks for the review, Samuel. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
had issue with the product key. But Anamul was able resolve quickly. Thanks again
By Mark P.
Response from DirectDeals, LLC· Nov 28, 2022
Thanks for the review, Mark. We are glad Anamul was able to get your product installed and activated for you. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
I had problems with the upgrade of my laptop with the software I purchased, but customer service worked with me until I was able to get a successful update and activation of the new software.
By Pam E.
Response from DirectDeals, LLC· Nov 28, 2022
Thanks for the review, Pam. We are glad we were able to get your product installed and activated for you. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
Ankush and Suraj Very Patient and Great customer service, so very appreciative of their help and knowledge! Thank you so much, Marylou
By Marylou
Response from DirectDeals, LLC· Nov 28, 2022
Thanks for the review, Marylou. We are glad Ankush and Suraj were able to get your product installed and activated for you. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
Ankush, was the most amazing skilled support staff I have ever worked with. He was tenacious and worked until he had all of my services fine tuned with my account. Thanks
By Angela B.
Response from DirectDeals, LLC· Nov 28, 2022
Thanks for the review, Angela. We are glad Ankush was able to get your product installed and activated for you. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
This was fantastic support!! Suraj did the job after we figured out it was some crazy Microsoft querk on reloading the machine... With my order number he was able to give me a new key that worked. --- big not here - don't loose your order number!!!
By Terry
Response from DirectDeals, LLC· Sep 24, 2022
Thanks for the review, Terry. We are glad Suraj was able to get your Microsoft product installed and activated for you. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
I had a very positive experience with DirectDeals. I had an issue downloading a product and they were very responsive to problem solving the issue even over the weekend. Special thanks to SURAJ for his quick email responses and his assistance in resolving the issue.
By Kathryn D.
Response from DirectDeals, LLC· Sep 24, 2022
Thanks for the review, Kathryn. We are glad Suraj was able to get your product downloaded, installed and activated for you. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.
