Direct Auto InsuranceReviews of directauto.com

Idallis Castillo is the most unprofessional claims adjuster. She expressed no empathy, returns no calls, and a complete disaster as she explained other claims being more important and not concerned with mine specifically. This is a terrible experience and should be handled promptly and with utmost concern and care. Her manager Salvatore displays same qualities. During the process you have an option to either upload photos or reach out to adjuster for other options. After nearly a month your forced to send photos for an estimate. Clearly unethical practices. This claims department is totally a disgrace to the Claims department industry. Very poor character, integrity, and morality. Just a complete disgust.

This company seemed great and the affordability was even better. I’m giving low stars because the auto pay system was not working at all. My husband set up auto pay 3 separate times over and over. The first payment went through, and he set up autopay. He autopays everything or else he forgets. Next month comes and he assumes we have car insurance. Luckily no accidents because the autopay failed us and was nonfunctional. He received a text saying he was past due and needed to make a payment. He thought maybe he did the auto pay incorrect and so he set up autopay again and he made the 2nd monthly payment late. Then the 3rd month rolls by and the same exact thing happens again!!!!!! He gets the text. He told me about this crappy software for the autopay. I told him to call but he is very hands on and always available for his job and other ventures he has. He should not have to even call and tell a company that the autopay is inoperable and it’s making him late every month. He probably got fees too but he didn’t tell me. Sounds like a sketchy setup if late fees are added. Anyways.. soon enough I got into a minor traffic accident with a construction company. I did no damage to the other truck, they were behind me and I honestly didn’t see or know how it happened, but I’m assuming they were close to me when I was getting over in their lane and I didn’t see them maybe? I honestly didn’t think it was my fault and the worker never even said what he experienced. He stayed quiet and would only say he needed to call his manager. I texted hubby for car insurance info because I had just got a new phone and didn’t have the info. He sends me a screenshot of it. The construction manager said they had to call the cops to make a report of the traffic accident, fine by me. I give the cop my phone to show proof of insurance. Every thing is good. I give the cop my phone to show proof of insurance. Every thing is good. The next day or 2nd day I call our insurance and was given an email to send the accident photos too. I took many pics. I sent the photos to the email requested. Then the next day or so I did not get any email reply at all. I call direct auto self and inquire about the whole incident as a whole. The person just wanted to transfer me to someone else. This man I was transferred to was nice but what he told me was weird. He said we did not have car insurance at the time of my accident And my husband paid it after I got into the accident. Which I confirmed with my husband. But I did tell the guy that it was an ongoing issue of the auto pay system malfunctioning and it doesn’t work at all. It’s not the first time my husband has had to pay the insurance After he was reminded once!!!!! IF the direct auto pay system worked we would’ve been covered. It’s insane timing and it makes us look bad 100% but that it far from the actual truth. That was my first Ever accident in my life. I had my baby with me. I didn’t plan anything. I’m a mom of 4. The man I was transferred to told me because of the false claims we made Direct Auto are not covering the accident, the accident was my fault, and they are dropping us indefinitely. It was a huge error on their part. This should have never been an issue. I wonder if others have autopay error with direct auto??????? It’s not only us. It’s a shame on them. This happened in November 2025. The construction company told me no harm done and that they were not making any claims with their insurance and they’re not faulting me at all for the accident. I wish I would’ve never even called direct auto to make the claim. The guy told me now I have an accident on my file because of it. And to top that off direct auto tried to get n extra payment out of us even though he paid NOVEMBER. Even though we weren’t covered past October!!!!!! They never tried getting it anymore after their first request call because they know they’re wrong. So I DO NOT RECOMMEND DIRECT AUTO INSURANCE AT ALL.

I wish I could give negative stars. When ESurance transitioned out of the game I ended up with them as my policy holder because I was too busy to shop around. I regret this deeply. Completely on me. I was in school and just focusing on getting my education. I paid $285 a month despite having excellent credit, zero accidents, never missing a payment, etc. I just bought a second car for our family and had time over spring break to shop around. I got TWO CARS covered through Progressive, plus renters insurance. I am saving $50 a month for TWO cars to be covered. Plus saving $25 a month on renters insurance that I had through Lemonade. Absolutely insane to me that I allowed myself to get scammed by these slimeballs. They tried to give me a hard time that my wife “knows” about this policy being cancelled. Despite her not being a title holder, not paying the bill, etc. The guy actually raised his voice that she was going to get in trouble when she was pulled over with no insurance. Excuse me? Wtf. I never said I was driving without insurance. You could theoretically see through DMV that I already have another policy you POS. Do not use this company unless you wanna deal with slimeballs who will take advantage of you financially. Smh.

I needed an SR 22 and I found Direct Auto. I spoke with Dylan an agent in tje Lancaster location. He was very customer oriented explained in detail and was an amazing agent to work with very helpful and knowledgeable. I will refer my friends and customers to him to get insurance due to the excellent experience O had with agent Dylan Thank you Shannon J.

I have been a faithful loyal customer for 9 years and without notice they cancel me I paid 178.00 a month just paid it March 15 and today they cancel my policy the person who took the call was rude and very disrespectful unprofessional did not appreciate it at all I work in customer service everyday so yeah not playing them games with this person I don’t understand why they have a job talking to people like that I’m like excuse me stated will not get my money back and stated supervisor will back them up well good for them I DO NOT RECOMMEND THIS COMPANY AT ALL, CALL AT YOUR OWN RISK This company deserves 0 stars 👎

WORST INSURANCE. Waited from 8am to 1pm (5 hours) for roadside assistance. The first ETA starting at 8am was 40 minutes. Everytime I called to see if they were still even coming they just kept saying.. “yeah they are on the way they’ll be there in half an hour. When I ask whats going on they say “not sure no specific reason” After calling multiple times and hearing “be there in half an hour” over and over I eventually lost hope and just smashed out my window on the fifth hour of waiting. Worst company ever. Support doesn’t care one bit. Doesn’t help. Won’t give information or communicate. They Will tell you they’re 20 minutes away for 5 hours straight. Than when you complain they don’t care…. completely fine and unphased and maybe even proud of how awful they are as a company.

Ghetto business practices and a scam. Charge me 185 for a 2011 with perfect driving history. I now pay 69 with progressive. Can never talk to anyone about your policy. They aren't open when they say their hours of operations are. Terrible terrible rathole of a business!

I spoke with Bobbie LeBlanc to purchase a new policy. She was very helpful, professional and efficient. She helped me choose a great plan and it didn’t take much time. She was an absolute delight! Highly recommend.