Wrong product sent
Wrong product sent
By thayer R.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
13,721 approved reviews, newest moderated first
Wrong product sent
By thayer R.
I appreciate that you are making an effort to keep your staff safe even though it means product is slower to ship.
By Coury K.
You canceled my order 3 times it took over a month to get it. You suck. Can’t wait til the malls open Never going to order nothing on line your putting to many people out of work
By Brown B.
No problems. Thank you.
By CustomerMona H. Moede, Naperille, I.
Everything was great except for the delay, but I understand this pandemic was a challenge to get normal business running smoothly. I emailed the customer service to inquire on the almost two week delay from getting any other notification, and someone responded within 24 hours, which is good customer service. Other than that, I love Dior foundations and will continue to purchase them!
By JJ S.
I UNDERSTAND WITH THE CORONA VIRUS THAT EVERYTHING WAS BEHIND SCHEDULE , BUT WE COULD HAVE BEEN E-MAILED WITH THE PROGRESS OF THE ORDER, ASIDE FROM THE E-MAIL, I LOVRD MY EXTRA PRESENTS THAT DIOR SEND.
By contreras M.
did I pay $ 10 more for a fast shipment? and I receive the package 2 weeks later !! meanwhile I ask to cancel my order which is confirmed in my message !! and I still receive the perfume !! THIEVES It's outrageous !!
By Allory S.
All my items were great and nice that we get complimentary items
By Customer Deb M.