I never received my mascara
I never received my mascara Did it deliver?
By Morin L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
13,721 approved reviews, newest moderated first
I never received my mascara Did it deliver?
By Morin L.
I love the service & fast shipping. I love how they put all products in a nice gift box. I am so excited to try my new products!
By Pham N.
Everything went smoothly from the searching to checkout; however, the only reason I'm giving it 4 stars instead of 5 is because when I contacted customer services they sounded pretty lazy and tired but we all have one of those days every once in awhile so I can understand.
By Renteria-Rios J.
Great, on time & neatly packaged.
By Williams I.
My makeup came in a beautiful gift box with a gift card and envelope. It arrived a few days after it was ordered and even included a return label in case it was needed. I couldn’t be more pleased.
By Sherri
My Dior makeup arrive and it had spilled out all over the inside of the box. The screw on cap was defective. Dior wanted to file a claim with UPS but it was NOT their fault. Customer service from Dior didn’t want to listen to me. I finally had to go through PayPal to resolve. Will never order through Dior again.
By Chris from C.
I was getting low on my favorite Dune fragrance and ordering it here was easy and fast. Thank you❤️
By Suzerf
Great packaging and condition thanks!
By Ficca E.