Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
395 reviews
DIMOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DIMO helps you make better choices and save money by unlocking the information your car collects automatically. Whether it's checking oil levels, knowing how much your car is worth, or getting personalized insurance rates, DIMO puts your car's data to work for you. Just plug in your DIMO device or download the free app if your car is already connected, and start getting the most out of your car. We have “connected” everything - watches, doorbells, even refrigerators. But what about the computer on wheels that we use every day? Your car collects valuable information that’s used by manufacturers, dealers, and mechanics. Now, you can see that same data, real-time in a simple, easy-to-use app. Plus get added features like privacy-protected GPS and keyless entry while earning $DIMO rewards along the way. With DIMO, almost any car can be a “smart” car.
DIMO (dimo.zone) has 395 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
395 approved reviews, newest moderated first
My car has been connected for 3 weeks with no rewards. Driven daily. I sent in query to support and no response to date
By customer
Response from DIMO· Jan 5, 2024
We are very sorry. There was a significant increase in orders and emails over the holidays, and support is still working through the backlog. They are currently averaging about 2 business days to respond but will get back to you as soon as they can. We apologize again.
DIMO is one of the best crypto projects for me. They've a good support wich helps a lot. The token earning is realy good at the moment and they get more useful partnerships. The App is working well.
By customer
App works great, love the concept of this.
By customer
It’s been pretty good. I’m having trouble keeping it connected to my vehicle. Keeps thinking it is a security risk and keeps deactivating my FordPass. I then have to reset my password
By customer
Response from DIMO· Jan 6, 2024
We appreciate your feedback and understand the frustration you've experienced with the Fordpass issue. We have been actively working to resolve it, but unfortunately the root cause of the problem lies with Ford, not DIMO or Smartcar. Ford has imposed restrictions on users accessing the API and using their own data. This type of corporate behavior is one of the reasons DIMO was created. Users should have access to their own data and the ability to send and share it how and when they choose, regardless of what Ford or DIMO or any third party says.
Love this device!
By customer
Love earning while driving.
By Matthew C.
this device is awesome, easy to use, connect, and with the app connecting to metamask it makes exchaging the token and transfering it into my wallet, then into cash simple. this is one main feature other projects need to get onboard with...connection to metamask makes a huge difference
By clayton D.
Drained both of my car batteries twice. Installation is a breeze but I do not trust leaving the device plugged into my cars after the experience.
By Michael S.
Response from DIMO· Jan 6, 2024
We sincerely apologize for the inconvenience caused by the battery drainage issues on your vehicle. Your trust and satisfaction are our top priorities, and we know how important your car is and the disruption this may have caused to your daily routines. This bug impacted a very small number of vehicle models, but even one is too many. As soon as we became aware of it, our team worked aggressively to rectify the problem as quickly as possible. We are pleased to report that we have updated the firmware to significantly improve battery performance, overall device functionality, and avoid this issue from happening again. All affected users were notified via email with detailed instructions on how to apply these updates. If you did not receive this email, please send a message to [email protected] and we will get you the required information. We strongly encourage you to follow these steps to avoid future issues. We are committed to providing you with the assistance you need and are ready to offer additional solutions to resolve any persisting problems. Thank you for your support. Sincerely, DIMO Team
