Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 441 reviews with 5 stars · Clear filters
Answered my questions and took action needed immediately.
By SueSaxet
Response from digitaltrust.com· Mar 23, 2026
Sue, we're glad to hear that our service team was able to assist you immediately. If you need anything else, just give us a holler. Have a great day!
Krielow explained the process for taking the IRA distribution carefully and cleared up any confusion I had. Very kind and pleasant to speak with.
By Carol L.
Response from digitaltrust.com· Mar 23, 2026
Carol, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Very helpful and responsive!
By Greg B.
Response from digitaltrust.com· Mar 23, 2026
Greg, we're glad to hear that our service team was able to assist you satisfactorily. If you need anything else, just give us a holler. Have a great day!
Friendly, put me at ease. Quick clarification of my questions regarding email, FMV and supporting documents. Would say customer service was (is) exceptional. Thank you
By Michael
Response from digitaltrust.com· Mar 23, 2026
We're so glad you're enjoying the Digital Trust experience, Michael! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
Chelsey Hugentobler answered all my questions, and I had many.
By Denise
Response from digitaltrust.com· Mar 23, 2026
Denise, we're so happy to hear Chelsey's was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Amanda was very knowledgeable and helpful with my RMD questions and concerns.
By Rocky
Response from digitaltrust.com· Mar 23, 2026
Thank you for your feedback on Amanda's support! We appreciate you, Rocky!
Amanda was very knowledgeable and knew exactly how to handle both of my issues. She was very professional, cordial and efficient. I wish all of my customer service interactions were this good. Well done and keep up the great work!
By TR I.
Response from digitaltrust.com· Mar 23, 2026
Thank you for your feedback on Amanda's support! We appreciate you, TR Irwin!
Representative was knowledgeable, professional, polite and quick to respond with needed information.
By Tommy H.
Response from digitaltrust.com· Mar 23, 2026
Tommy, we're glad to hear that our service team was able to assist you satisfactorily. If you need anything else, just give us a holler. Have a great day!
