DICK'S Sporting GoodsReviews of dickssportinggoods.com

I’ve tried to stand by Dick’s until today. After spending a few hundred dollars last night I found a 30 dollar mask didn’t fit and was too big. I tried to return it and was told they won’t return face masks. I didn’t get mad or angry just said ok that sucks. Then said I guess I can use it for a jock strap jokingly. Keep in mind my daughter and her friend were with me. As I was walking out the manager walks over and talks to the kid that I just talked to and fist bumped him like I was some unruly piece of crap while giving me a crappy look. I spent my last dollar at at this going out of business for a reason company. Never will they get my business or another cent from me again.

Every year (and every sale time) I try to purchase from the DSG (Dick’s Sporting Goods) website and literally every time the site crashes! They’ve lost hundreds in sales from me because I fill my online cart and it stalls and I’m unable to complete my purchase almost every time (very often). It is frustrating and disappointing. I don’t have the time to continue trying to reopen a new browser and try again because it takes too long for it to finally work. Going to Academy Sports and Sports Authority sites now.

Uncourteous attention. It's the worst attention I've seen in my life. I was very surprised to see the seller lady at Flamingo and Pines Blvd store to throw my wife's body a garment she was going to buy. I complained later when paying but it seems the lady was a supervisor and nobody attended the claim. Seemed she was racist to me.

Yesterday I had (another) issue with trying to buy something at Dick's Sporting Goods via their website and scheduled for an instore pick-up at the Short Pump, VA store. Below is a paraphrased version of the issues I encountered. I sent a letter to the President (Lauren Hobart) of Dick's yesterday... it seems they are much faster at charging your credit card than acknowledging a customer issue, because I never got a reply from anybody at the company! I am leaving Dick's Sporting Goods and going to other sport stores for my sporting equipment and apparel needs. I had a $40 gift coupon to use for being a Scorecard member. So, I went on-line and found 2 items that I purchased. One was Bombas Women's Running socks and the other was a 2-pack CALIA Women's Running Socks. I bought 2 of the Bombas and 1 of the CALIA socks for a total price of $44.24. I applied my $40 gift coupon and charged the remaining $4.24 to a credit card. The order was to be picked up in the Short Pump, VA store (I believe store 128). About 45 minutes after I placed the order, I received an email notification telling me that the CALIA socks are not available and that the item was cancelled but I was not yet billed for it. The next email indicated that my order subtotal was $32.00 for the Bombas socks (which is correct) and $29.09 Rewards has been applied to my order and the remaining $3.08 was charged to my credit card. Here are the issues that I see thus far: First, their website showed the CALIA socks in-stock, but then the store decided to cancel them (maybe the inventory count was wrong or the employee couldn't find them). This is frustrating because in my mind, the product should not have been an available item on their website. Second, if my total was $32.17 (which included tax), then why wasn't my $40 gift coupon used instead of rewards points and the balance being charged to my credit card? Again, an issue that should not have happened, which is frustrating for a customer. So, to get my $40 gift coupon reinstated, I enlisted the help of their CHAT line and spoke with Anna. Note, that Anna tried to be as helpful as possible. She was extremely professional and very polite and empathized with my situation. HOWEVER, I left our conversation a bit confused. During our chat conversation I made the statement that I have been shifting away from Dick's Sporting Goods and buying my sporting gear and apparel from Amazon. I guess that doesn't matter, because I never saw any ears perk up when I communicated this. Moving to Amazon or others pains me because I have been a loyal Dick's Sporting Goods Customer for such a long time. Anyway, this ended up being my last point of frustration. So do you blame me for taking my purchases to Amazon? Again, I never heard anything else back from the store or the President. I hope they are able to turn around their customer service scores... just GOOGLE Dick's Sporting Goods reviews; they get what they deserve.

Is everyone tired of dick's sale prices they're the same price all year. They should stop doing fales advertising.

I would give o stars if I could. Very disappointed that the Cowboy Sherpa jacket I ordered at the end of November that showed to be in stock when I ordered it and showed to have a tracking number since Dec 2 never did ship. Called FedEx and they said it was never given to them by merchant and Dick’s Sporting Good Customer Service department said FedEx must have lost it. Then conveniently now they don’t have anymore in stock. How about instead of playing the finger pointing game you try and really figure out what happened to my order, see what you can do to make this right for the customer and maybe, just maybe act like you CARE!! Will never purchase from them again online. Now 1 week before Christmas I have to figure out another gift for my daughter.

Worst customer service I've ever received from a retail store. Last week spent almost 30 minutes on the phone placing one order and repeating myself cause the customer service rep kept messing up my cc # and details just to use a coupon. Now the price is lower so I called back to retroactively get money back. They told me they will price match based off of the coupon that I used. So I lost the coupon and my time.

I placed an order and then realized that I had ordered two items in the same color when I called in an hour later to change the color on one of the items I was told it was too late and and even though my order hadn't been shipped that I would have to wait until I received it and return it!