Still waiting for my order that was…
Still waiting for my order that was shipped September 15th
By MICHELLE
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,145 reviews
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Diabetic Warehouse makes managing your diabetes easier. We're your one-stop shop for the diabetic supplies you rely on. We offer a wide selection of glucose test strips, meters, lancets, pen needles, infusion sets, CGM devices, and more. Enjoy fast, FREE nationwide shipping and our hassle-free 14-day return policy. Your satisfaction is our mission, which is why over 20,000 customers have given us 5-star reviews!
Diabetic Warehouse (diabeticwarehouse.org) has 5,145 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 76 reviews with 2 stars · Clear filters
Still waiting for my order that was shipped September 15th
By MICHELLE
I ordered Accucheck Guide short date strips with a 2+month expire date. I received them yesterday October 5th and they expire on November 22. That's about 47 days, not 60 days. That's the second time this happened to me. Don't advertise 2+ months if it is not.
By Richard D.
The patches did not stay stuck for very long..
By JOHN S.
Ordered 2 sensors - one didn't work at all, 2nd one worked for a few days. Replacement for one that didn't work also did not work, sent a 3rd replacement have not received. Customer service, very nice/helpful and replaces without issue, but products are faulty - never had this issue with oes from pharmacy.
By MJV
I requested to modify my order for 3 weeks later but I received anyway. I am ordering two types of test strips now, so I don't need them quite as often. I will attempt to modify again with the next shipment.
By Judith W.
Response from Diabetic Warehouse· Aug 6, 2026
Hi, please email us at [email protected] if you need any help managing your subscription!
Sent strips that are expiring in 6 months, if I checked my blood everyday then no problem. i will not be ordering from Diabetic Warehouse again
By Earl J.
I paid all that money for it to be here the next day and it came lile a week later
By Debora W.
Response from Diabetic Warehouse· Jul 24, 2026
Hi there, we sincerely apologize that your UPS Next Day Air shipment did not arrive as scheduled. We understand how frustrating that is, especially when you've paid for expedited shipping. As soon as we became aware of the delay, we issued a full refund for your shipping charges. While we ship orders promptly, delivery is ultimately handled by the carrier once the package leaves our facility. We appreciate your feedback and will continue working with our shipping partners to provide the best possible service. We apologize again for the inconvenience.' Thanks, DW Team
The test strips I ordered do not fit into the meter. They are too wide. I have 2 meters and the strips wouldn't fit n either.
By Arlene A.
Response from Diabetic Warehouse· Jun 3, 2026
Hi there, we apologize for the inconvenience. Definitely email us at [email protected], or give us a call at (954) 800-2421 so we can exchange the strips out for you. Thanks, DW