Shipping time was longer than expected
Shipping time was longer than expected
By Renn M.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,145 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Diabetic Warehouse makes managing your diabetes easier. We're your one-stop shop for the diabetic supplies you rely on. We offer a wide selection of glucose test strips, meters, lancets, pen needles, infusion sets, CGM devices, and more. Enjoy fast, FREE nationwide shipping and our hassle-free 14-day return policy. Your satisfaction is our mission, which is why over 20,000 customers have given us 5-star reviews!
Diabetic Warehouse (diabeticwarehouse.org) has 5,145 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 99 reviews with 3 stars · Clear filters
Shipping time was longer than expected
By Renn M.
Delivery was late and I was forced to do finger-sticks for two days until it arrived.
By Steve W.
They had the device I needed, which was great. But there shipping options are very limited, not for anyone in a hurry. For example I ordered on a Friday, needing it right away. The only option was two day business, so it should have been Tuesday. However with the Christmas Holiday it turned into a Friday delivery. I realize that once it leaves the warehouse they have no control over it, but not having any rapid delivery options to begin with is their fault.
By Jeremy H.
Shipping is slooow, so be sure to order your supplies well in advance of running out.
By Tanker
The only thing is you need to work better on your delivery because my order ticket so long thank you
By Armando israel P.
For the first time since I found Diabetic Warehouse I am disappointed. I bought the Freestyle Lite CGM at my doctor's request and I cannot get it to give me a reading. I charged it before use while reading the volumes of instructions included. I try to get a reading and all I get is "unit will be ready to use in 60 minutes." I would just like a return authorization number and/or a replacement unit. Thank you in advance, Rick
By Richard W.
Response from Diabetic Warehouse· Jan 2, 2025
Hello, Please message our support email at [email protected] for help initiating a return. Thank you!
Four to eight business days just doesn’t cut it these days.
By Jeffrey S.
It took too long to be delivered.
By Alex C.