CCS MedicalReviews of diabetic.com

I AM BESIDE MYSELF WITH FURY. I have been waiting over 30 minutes to authorize by phone an order that was previously authorized online on April 10th. The portal that they insist we use to authorize DOES NOT WORK! NO WAY TO GET AHOLD OF THEM ON THE WEEKENDS AND NO CHAT MECHANISM AND NO RESPONSE TO EMAIL. I CANNOT BELIEVE A COMPANY WITH THIS MANY ISSUES IS ALLOWED TO DEAL WITH VULNERABLE PATIENTS WHO NEED SUPPORT!

If you need to contact them by phone, they have the worst 20–30-minute wait time, and billing takes over 1 hour and 30 minutes. They collected a copay for my sensors, and now the insurance says I didn't owe a copay. They will not refund my payment. Plus, it took them over a month to ship once I paid them the copay I didn't owe. This is the worst medical supply I've ever dealt with. The real rating should be a negative 5.

Tried to order supplies they keep losing prescription. I now have that problem fixed now they keep telling me need some more info from doctor. This is so silly it's funny do not use them they will over charge you as well.

Would be negative if possible. CCS frequently uses "documentation or Insurance issues" to delay shipments. Who knows why? I verify my insurance coverage and prescriptions myself. All in order. Just word salad from the rep if you get through. 55-minute wait or go to the useless website. They only want their money on time, to heck with our supplies. Many calls from CCS to get the order confirmed for shipment on 04/04/2025. Now delayed for documentation. Normal operating procedure.

If I could go negative I would! I will never do business with them again. They overcharged me $1972 a month before my diabetic supplies were even shipped. I did not get the equipment until 2/11/2025 There were no notifications or receipts. It is March 19th andI still have not gotten my final $750. They said they sent a check via the post office on 3/10. STILL NOTHING! They received their full payment for my order by 2/19/2025. No one was helpful to this situation and I am disgusted by their utter incompetence. This company needs to go under and in a fast way! They wouldn't even know how to run a successful McDonald's! I am going to pursue this in every avenue possible. It is unfathomable to me that they have held on to my money for so long. This has to be verging on illegal!

Spoke with them today with problem I'm having with their equipment and person I talked with was no help at all with it ! All he wanted was money I owed ! Not very happy with them anymore !

This company sucks. They play with your health, they never send the medications on time, if you ask for help on the portal or by phone, no one helps you.

I upgraded my existing Medtronic CGM/insulin pump to 780/CGM in Dec 2024. Medtronic deferred the account to CCS ensuring a smooth transition for my pump and supplies receipt. Absolutely not the case dealing with CCS. CCS placed my order on hold claiming they needed additional information. I spent hours on hold, transferred to "customer service". put on hold, transferred to orders, put on hold, transferred to shipping with no resolution of my order status. These are truly the laziest, most incompetent individuals I have dealt with - no one cares, they obviously don't update your account information, nor attempt to assist or resolve the issues. My received supplies were incorrect and I have spent hours on hold to rectify my order. After numerous attempted calls, ridicules hold times, repeated transfers to departments that know nothing and won't assist, I relayed to the CS staff that I needed to return 6 boxes of incorrect supplies for the ones I was to have received. After explaining 6 times to the staff person, 4 holds and 1 hour later, she finally understood that she could send a return label to exchange for the correct products. I had to supply the product numbers for CCS since she was too stupid to figure out the order. To date, I have no products and running out of pump supplies!!! CCS is touting their new portal for supply orders. My account has another customer's phone # linked to mine, my account is placed on hold, and the original supplies which are still incorrect in the portal are not available for shipping until March 2025. So at this time, I have no extended usage 780 pump supplies as guaranteed by Medtronic and CCS. Unbelievable that this company is operational since they use third party vendors to deal with customers (one had her screaming and crying kids in the background the entire discussion)! I'm facing another 40 minute wait, numerous transfers, and more hjold times to start the entire process over of receiving the correct supplies. Prior to dealaing with CCS, I read the reviews and was concerned about their credibility. They are worst that you can anticipate.