DHLReviews of dhl-usa.com

My sister sent me a letter the 18 of october using the EXPRESS service, hoping I can get the package the very next day, after all we pay for the express service. Nope, today is the 21th at 7:00 pm and.... nothing. Of course they are changing me for the express service. Don waste your time and your money, use FedEx instead

Ridiculously overpriced. Added an insane amount to the admin entry fees on top of customs. DO NOT USE.

Very bad customer service They promised to help, but they didn’t They don’t do their job, especially i got her name is Amanda and all her team. I will never and never recommend DHL Express to anyone.

I hope the corporate office reviews all the negative feedback, especially to address the issues caused by certain employees who made all the negative reviews. This would prevent customers from bearing the responsibility for the reckless mistakes of DHL employees, including the Complaint Department. The package was returned to the shipper’s country because DHL USA submitted the documents late. The items were doctor-prescribed medicines, which are considered food and were therefore disposed of. The shipper attempted to file a complaint for a refund, but the website which was given by DHL USA didn’t allow the shipper’s country name to be entered. As the recipient, I filed the complaint with DHL USA, providing all the necessary evidence. Although two DHL USA representatives admitted their mistake, the complaint was still denied. Julia Banda/Complaint Dept pointed to DHL's Terms and Conditions as the reason for the denial. When I asked her which specific part applied to the issue caused by DHL USA, she couldn’t provide an answer and then said it’s late submitting documents, but did not mention late by DHL USA, why didn't she to admit it professionally?/covering up mistakes! The most absurd part is that Julia Banda suggested that I seek a refund through DHL in the shipper's country. DHL USA seems content to shirk responsibility and avoid compensating their customers. If this isn't stealing, what is the right word to describe such reckless behavior? DHL USA made the mistake but expects DHL in the shipper's country to refund the loss, absolutely they will not do it. Will DHL USA refund other DHL mistakes?Absolutely NOT. It's a selfish, unprofessional, and unethical way to handle the situation. Due to their recklessness, we, the customers, lost time, money, and most importantly, the medicine needed for continuous use.

I own a dropshipping business and i started not so long ago, Dropshipping means you have to order a package en send it to your buyer. And with so much bad luck, the package was sent with this shipping company.. but DHL.. DHL Has my costumer's package stuck on "en route" for almost a whole damn month. This is dangerous for my shop because my buyer can give me 1 star review for incredibly long shipping progress. i sent 2 emails to dhl and they have been ignoring me and skipping them.. That dumb ahh robot chat doesn't do much as well. i honestly don't know why DHL is not shut down yet.. 0 stars!

It is impossible to have a smooth import experience with DHL. Despite H.S codes being provided, dangerous goods documents provided and manufacturers certificate uploaded, they continue to insist that they need more information without indicating what information they need. Their automated system is buggy and customer service is non-existent. They keep promising to call me back before the end of the day but never do. I never have these issues with FEDEX or UPS (and I import a lot).

Rude and unprofessional staff. Call center yyelled and screamed at me only for my delivery not to e delivered 3 days in a row .. the first day they bled it on not havining my gate code for my apartment. I don't have a gate on my apartment. So I was angry. Next excuse was no one was home .I stayed home all day for 3 days in a row only to be told Friday my package was on hold. I los money on order and I los a customer .I'm m livid.

US DHL - unreliable untrustworthy company! Do not recommend. Not only their employees don't do their job, but they lie! Waited 2 days for scheduled (and rescheduled after no show) pick up, they promised that driver was coming, and after no show lied that they tried to pick up and nobody was home. Use FedEx or UPS!