DFW Security®Reviews of dfwsecurity.com

I selected DFW Security over ADT because I've heard great things for years about them. Unfortunately, I Still have unresolved issues with my system. I'm just asking that DFW Security resolve these issues, because my parents rely GREATLY on their medical panic alarms due to their dementia diagnosis. The peace of mind I have knowing that these buttons are easily pushed to summon help during an emergency is indescribable. My siren inside the house still doesn't work (for audible burg/fire) and I would like to know how to resolve the 11 minute lag time (between alarm trigger and monitoring phone call.). I don't want to end our new relationship on bad terms, I have faith in DFW Security still. Can we work together to get these small issues resolved? My parents (some of the last of the best people in the world) are counting on you. Please help

I thought I was signing a 12 month contract that was quoted to be $41 each month including the equipment. What I wasn't aware of is that the equipment was based on paying it out over 60 months and that's how they got the $41 a month. So I ended up having a bill for $1k for just the equipment which was not what I was told when I scheduled service to be set up. I called and spoke with the manager and told her this felt like a bait and switch, I was super adamant that I only wanted a contract for 12 months because I am leasing this place and no one mentioned that my equipment was to be paid for the next 60 months. Why would I ever agree to pay on equipment over 60 months when I am only in this place for 12 months. The manager was not helpful at all, she was super rude, told me that I knew exactly what I was signing, just a really terrible experience!

DFW Security continued to charge us despite the system not being monitored since 2025. We cancelled service and our bank account is still being charged monthly. Please refund charges and cease drafting on our bank account.

Didnt removed old equipment as request and told would happen. Also was quoted incorrectly had to pay additional.

Alarm still isn't working right and keeps going off!!!!

False advertising, system stopped working immediately after install and then access was revoked

Didn’t solve my problem tech said he didn’t no nothing about iPhones my problem is I’m not getting notifications with my doorbell cameras I’m getting to change to ADT if yall can’t get this right

If I could give them zero stars I would. I sold my house over a year ago due to my partner being hospitalized and no longer being able to provide financial support in order for us to keep our home. When I called to cancel my service, DFW security stated that I still had one more year on my contract and I would still need to pay the full amount left on the contract. The option they gave me was to transfer my service to a different location, however, because of the medical bills and other financial constraints, I am currently living with my best friend until I get my feet back underneath me. The person on the phone gave me another option of canceling my service with a cancellation date of the day I called, but I would have to pay the full amount of the remaining year right then. Or I can do a cancellation date of the last day of the contract, but I would still be responsible for paying the monthly premium until then. Since there is no way, I could pay a year’s worth of monthly premiums at one time, I elected to just cancel the service with the termination date being the last day of my contract. Now, a WHOLE year and two months later, I received a charge for service that is $10 more than the original premium— reminder: all of this is for a house I sold and have not lived in for OVER A YEAR! Today, I asked the person on the phone, if I would be refunded for last month fraudulent premium charge since I canceled my service over a year ago and was told that the person I spoke with last year did not submit my cancellation, therefore they cannot refund my money from last month because it cost the company money to have to run and upkeep the service that was provided last month. WHY WOULD I CARE THAT YOU LOST MONEY ON KEEPING A SERVICE I CANCELED ON A HOME THAT I HAVE NOT OWNED OR LIVED IN FOR MORE THAN A YEAR? I HIGHLY advise that you stay away from DFW Security!!! SCAM artists!