DeWaard & BodeReviews of dewaardandbode.com

sure had a different experience than most I guess. Range hood purchase, mismeasured, woopsie another $200 for an extension, sorry it’ll be 6 weeks before we can install the extension. Day of install called to get an ETA a few times in voicemail black hole, no call back. Called again late day, told no idea. Last call finally promised installer would call. No call yet. I’ve got a sensitive dog to take off premises while they install. Is there a reason I didn’t use Judd and Black. My builder recommended Dewaard- I can’t recommend them. Too many errors that cost me time and money

Sales team seems knowledgeable and the person scheduling repairs is very courteous. Unfortunately, we've had issues with nearly all the appliances purchased. Our new washing machine is horribly unbalanced and loud and three visits from the repair person hasn't resolved it. Compressor went out on LG fridge and all our food spoiled. Most recently, the sump on our Kitchen Aid dishwasher leaked and caused water damage and it took five weeks before it was repaired. Incidentally, the dishwasher wasn't even the one we ordered - they delivered and installed the wrong one but we decided to keep it. Ugh!

Normally I would give them a 5 but we had a different sales person and he didn't really try to help us or answer our questions. We had a question the day after our dryer was delivered and left a voice mail for him. He never called back. Next time we will just make sure we go back to the store on a day our regular sales person is there.