We purchased 2 of these chairs
We purchased 2 of these chairs. One for me (medically necessary) One for my husband. Once we received them both we assembled them with no problem. My husband likes his and is happy with it. However I need something more sturdy and longer for medical reasons. We immediately contacted the seller Devaise. They were quick to deny the return or refund. In fact they offered me $50 to keep the product. I paid $558. Amazon CSR told me that AMAZON would not allow their customers to be treated that way. In fact they said that they were going to file a complaint against the seller to have them removed from Amazon. Amazon CSR then told me they would be expediting my return and taking care of me themselves by issuing me a refund once I shipped the item back to the seller and showed them proof of shipment. This meant I was responsible for the cost of return shipping. Return shipping costs $406 (ground) that's obviously more than half the amount of the original cost. So when I called Amazon back and explained the absurd amount of shipping costs, they put me on the line with a supervisor. This supervisor agreed that the amount of shipping was not worth the return. He then advised me to KEEP the chair and clearly STATED Amazon had my back and there would be a full refund of $602 (total cost of chair) within 5-7 business days. That was on April 5th 2021. Today is April 26, 2021. I've not only received ZERO MONEY BACK but I'm now stuck with a chair that I can not use. Amazon now says I have to deal with the seller. Who by the way has NEVER returned any calls or emails after the initial request for refund. DEFINITELY DO NOT RECOMMEND THIS SELLER DEVAISE for any reason or product. They have absolutely no accountability and OBVIOUSLY their concern for customer service is zero to None. I have obviously learned not to make any future LARGE purchases through AMAZON as well. In a time in life where people are hurting and suffering the financial blows due to a PANDEMIC DEVAISE has FAILED as well AMAZON.
By Shannon V.