Picture was intended as a gift
Picture was intended as a gift . Service was great Communication was great. Picture was great. Quick turn around.
By Frank C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
123 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your memories made into artwork.
Designed By Memories (designedbymemories.com) has 123 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
123 approved reviews, newest moderated first
Picture was intended as a gift . Service was great Communication was great. Picture was great. Quick turn around.
By Frank C.
My order came defective and all I get from Jillian Benson is,excuses. I offered to send my order back for repair and she didn't acknowledge it at all! The original picture I sent to them, is not defective in any way. I will never order from this company again!!!
By Bobby Van Den E.
Response from Designed By Memories· Aug 1, 2023
Hi, Bobby! We're so sorry about the experience you had with our customer support rep. Could you reach out to me directly at my email: [email protected] I'll have this issue fixed for you!
The portrait was amazing! We love it! My only complaint is their communication. They did email to confirm the order, then silence. I knew it could take 5-7 business days, but there were no updates. I finally requested an update. That same morning, I found it at my door. I was SO surprised. I had no idea that it had been finished or shipped out. Would have been nice to have been kept in-the-know.
By Sheila R M.
If there were 10 star reviews I would choose that. That’s what they deserve!! From the beginning the customer service was exemplary! Then the canvas “painting” came. I cried happy tears. The picture was of our first 2 dogs together!!!! So beautiful!! I ordered a portrait of my best friends grandchildren for her birthday! Order with confidence!!
By Virginia M.
I have ordered twice from this company. I have been extremely happy with both orders. Their communication and customer service are top notch. I will definitely order again.
By Michele
Made an order and haven't heard from them since!! Send 2 emails to their support office and a 3d note via their "Contact Us" page. No response. Plan to contact my credit card company. 🤬🤬
By Robert H.
Response from Designed By Memories· Jul 28, 2023
Hi, Robert! I checked with our team and it seems you sent us these 3 emails all within the past 48 hours. Please do keep in mind that our website and automated emails state that you will receive a response from a rep in 24 - 48 hours, so we are still within the response timeline that was shown/provided to you. I am seeing that a customer support rep did reach out to you already, so please check your spam folder if it's not in your main inbox.
Picture turned out awesome , love it! Just took about a month which is understanding , a lot of detail and talent that brought the picture to life!
By Jamie
This company took the photo I sent, which was slightly blurry with a not-very-nice background, and turned it into the most beautiful watercolor print! It is everything I had hoped for, and they sent me a preview picture so I could be sure it was the way I wanted it, before it was bought and paid for. They are quick, honest, and reliable, and if I ever need another nice picture I will certainly be ordering from them! I love my watercolor and I would do it again in a heartbeat. Thank you so much for helping me.
By Linda and Harold W.