In spite of the weather..
In spite of the weather we had a wonderful time at the Derby. Great seats under the grandstand so we were dry. I was glad to give it to my wife for Christmas. It was on her 'bucket list'.
By Dennis N.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
291 reviews
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Kentucky Derby Tickets - DerbyBox.com a Louisville Based Kentucky Derby Ticket & Travel Specialist. Full-time with 25 years experience providing Kentucky Derby Travel Packages & Premier Seating to the Kentucky Derby, Kentucky Oaks and all Horse Racing e...
DerbyBox.com (derbybox.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
291 approved reviews, newest moderated first
In spite of the weather we had a wonderful time at the Derby. Great seats under the grandstand so we were dry. I was glad to give it to my wife for Christmas. It was on her 'bucket list'.
By Dennis N.
The shuttle service on Friday back to the hotel was terrible. One of the drivers ended up taking a different cash job so only one van. The husband had to sit on her lap back to the hotel and if he didn't, they had no way on getting back to the hotel. Plus was already waiting over a half hour for the ride and were all dressed up. They thought the price was outrageous as well for they went 4 miles to the track and it costs $50.00 each way per person. Then having to wait to get back to the hotel. Would not recommend that shuttle service.
By Tracy Schultz, on behalf of Chris Lind and J.
Got exactly what I ordered at a fair price. Dealt with Chris. He was very helpful. We had a great day.
By Mark
We had the very best experience attending our first Derby. From the hotel to the transportation. Every went as planned. The tips from Kelly, our host, were very helpful and much appreciated!! We can't wait to come back and we will be sure to use DerbyBox again.
By Kelly L.
We contacted DerbyBox about 9 months before the 2018 Derby to obtain information on seating and purchasing tickets as this was our first trip to the event. We decided to purchase tickets in section 312, row F as it had a clear view of the finish line, even though it was further away. When our tickets arrived they were for section 313, row G. I contacted them about the change of sections and was told they upgraded us to seats that were closer to the finish line. I'm not sure this was a better section to sit in. We may have been closer to the finish line, but our box was next to a post and pipe that blocked the view for some of us in the box. There were so many people in front of us, that the only way I could see the finish line, was to hold my phone up in the air as high as I could and take a video. Row G is further up under the roof, so I could only see the bottom portion of the Video screen in the infield. I think the salespeople at DebyBox should look at the boxes in person to really understand which box would be considered an upgrade. A bit disappointing for the money we spent on 6 tickets. I may use another vendor if we decide to attend again. Maybe one that when you pick the seat, you can get a view of what you will see from that box.
By Diane R.
Very well organized; a variety of well-defined package choices; great timely and professional paperwork and follow-thru (e.g., notifications on ticket deliver status and transportation arrangements) --- exceeded my expectations!
By Jane L.
Immense help Only way to buy tickets
By Mjs
Everything I expected. First class treatment and would recommend to anyone.
By James T.