Great experience
Great experience
By JOY M.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
291 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kentucky Derby Tickets - DerbyBox.com a Louisville Based Kentucky Derby Ticket & Travel Specialist. Full-time with 25 years experience providing Kentucky Derby Travel Packages & Premier Seating to the Kentucky Derby, Kentucky Oaks and all Horse Racing e...
DerbyBox.com (derbybox.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
291 approved reviews, newest moderated first
Great experience
By JOY M.
Great experience! Quick response from customer service when I had questions about seats including details and pictures.
By Margo
Excellent service. Would recommend.
By EB
They were wonderful to work with!!
By Nicola J.
We enjoyed our experience, the only concern we had was the parking, as we paid $215.00 to park at one of the locals home, when we could have parked at another local for $20 dollars. The food at the derby needs improvement because almost everyone was selling the same thing as the food was not good except for fries, and tulips drinks, and lilies of course!
By Yvonne H.
Great seats and a great experience!
By TG
Great seats, great price, trustworthy and awesome experience.
By Melissa L.
We assumed we'd get lanyards as we did 5 years ago. DerbyBox was promoting on social media the "free lanyards" but we didn't get any. Also, 5 years ago, a rep from DerbyBox came to our seats to personally greet us and ask if we needed anything. No such contact this time. I guess spending over $8,000.00 just doesn't get you any customer service.
By Leslie