Delta FaucetReviews of deltafaucet.com

Had my faucet for a year. It developed a problem with the finish. Reached out to Delta via phone. it was a busy time and there were 31 people ahead of me! Delta should add more service reps in those conditions. I decided to try the chat without much faith that I'd get the help I needed. (only 5 people in front of me) To my surprise, the chat rep was exceptional. Asked me to upload a couple of photos of the problem and asked how I'd been cleaning the faucet. Upon satisfactory photos and answers, a new part was shipped out the next day! Thank you Delta for standing behind your products.

Purchased new Delta kitchen faucet, had it installed by licensed plumber set up by Lowe’s, where I purchased it. After 2 weeks it started tip-off get harder to swivel left to right. Contacted Delta and was asked to send purchase info and picture. Did so immediately. 3 days later another email from delta asking for the same info. Replied. 2 days later another email from Delta stating they would resolve the issue that day. Nothing. Sent email to Delta reminding them they promised to resolve the issue. Nothing. Faucet issue getting worse so another email to Delta. I recommend you go with a different company if you need a new faucet.

I have to add to the chorus. I'm 79 yrs old and a lifelong Delta junkie. However, in the past few years they seem to have gone from the best to something entirely different. I have identical kitchen faucets in my home and a rental that I own. After 3 yrs the swing arm in the rental has seized and must be replaced. In my house I keep better tabs and lubricate it twice annually. I have 47 yr old Delta faucets that still work perfectly, but the current stuff has gone down hill. Today I'm fighting leaks in the PVC connections under my sink. Never used to have these problems.

The customer service agent will not replace the faucet not unless I have to provide a receipt that was 2013-2015. It was installed by the plumber contractor including the faucet they provided. No consideration. This is ridiculous. This new customer service agent lost our confidence and trust. Time to patronize the Moen.

Customer supplied high end Brizo Delta valve, cold not working on temp control valve, master plumber calls them for new cartridge, a month and half later contractor calls and ask where is cartridge, delta says it shipped and wants a claim filed with carrier, instead of next daying this catridge out to their customer they are making them get claim, they should file the claim and get cartridge immediately shipped

Saved original box and sent pic to Delta. Our plumber said he needed a complete replacement as he'd have to break the old faucet to get to the small part they sent. They needed so many pictures which we couldn't send as we do not have smart phones (a friend took the pic of the box). They flatly refused to replace the faucet on our word, so we bought a replacement from another reputable manufacturer. BTW we had a kitchen faucet which rusted after many years, and it was replaced with the lifetime guarantee completely by Kohler ALONG with a refund payment of $300 for the plumber installing it ! Now THAT is customer service. Never again Delta. Delta makes honoring their lifetime guarantee very difficult indeed.by making the customer jump through so many hoops the customer just gives up. Not good for word of mouth advertising.

I recently had a failure of the faucet head on a kitchen faucet that I purchased more than 5 years ago. After calling Delta Customer Service, I was absolutely shocked to discover that my Delta faucet had a lifetime warranty. After dealing with two different customer service associates to receive my replacement, I am so appreciative that someone still does their job well!!

We purchased 3 Delta Portwood 15770LF bathroom faucets. These faucets are absolute crap. The aerator throws water everywhere. We payed $300 for these worthless faucets plus another $250 for a licensed plumber to install them. He flushed the lines, removed the aerator 3 times to make sure there was nothing in the screens. The cheap plastic tool to remove the aerator is a joke. You have to turn upside down to fit the tool in the aerator grooves to remove them. We can return the faucets but we are still out for the cost of the plumbing plus getting another 3 faucets installed. DO NOT PURCHASE THESE FAUCETS!!! I tried talking to a customer rep online but they didn't have a clue what to do and dropped offline. Great customer service on top of crap faucets.