Smart generator not charging
I purchased the Eco Flo delta, smart generator along with an entire set up of the Eco Flo, delta pros and external batteries. The generator will not charge either the batteries or the Eco Flo delta pros via the smart cable. This defeats the entire purpose of the smart generator if you can’t charge DC to DC and have the equipment communicate with the generator. The equipment recognizes that it’s connected to the generator. The generator knows that it’s connected to the equipment via the icons on the screen however, no charging ever occurs. I opened up a support ticket several weeks ago and at this point all that has happened is they sent the wrong adapter to me? They were supposed to send a new power adapter for the generator and I and they ended up sending me a level two charger adapter. They claim they’re trying to get this issue resolved but weeks and weeks are going by and I am sitting here with 700 pounds of paper weights. This was supposed to be a system for Home back up in case of a hurricane and I have yet to be able to test the equipment before an event happens. If this issue get resolved, I will post an update on what happens.
By Dion H.
Response from Delta Power Stations· Jun 14, 2023
Dear Dion, We apologize for the negative experience you had with our product/service. Upon investigation, it appears that the issue you encountered was not due to any fault on our end. Unfortunately, Ecoflow sent you the incorrect adapter, and as an apology, they have let you keep the incorrect adapter that is used for recharging Delta Pro to EV Station and sent the correct adapter. Regarding your other concern at which the Smart Generator recharges the unit. The setting can be configured via Ecoflow app. By default, the Smart Gas Generator automatically turns on when it detects the Delta Pro unit is at 20% or less battery level. Please know that our company (Delta Power Stations - www.delta-pps.com) is dedicated to providing excellent customer service and support. We understand that this unexpected circumstance may have caused frustration and inconvenience for you, and for that, we sincerely apologize. If there is anything else we can do to address this issue, please don't hesitate to contact us. We value your business and want to make sure you have a positive experience with us.